Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Paid holidays
Job Description
St. Luke's University Health Network is a renowned healthcare organization committed to delivering exceptional care to the communities it serves. With a strong emphasis on the skills, experience, and compassion of its employees, St. Luke's regards its workforce as its most valuable asset. The organization is dedicated to fulfilling its mission of providing excellent care for the sick and injured, educating future physicians, nurses, and healthcare providers, and improving access to healthcare regardless of a patient's ability to pay. St. Luke's long-standing reputation as a leading healthcare provider is reflected in its unwavering commitment to quality, patient advocacy, and community welfare.
The role of Patient Concierge at St. Luke's is designed to enhance the patient experience by serving as a passionate patient advocate while supporting practice-based administrative duties. This position plays a critical role in fostering a patient-centric culture, ensuring that every interaction with patients is marked by care, empathy, and professionalism. The Patient Concierge is the first point of contact for many patients and is responsible for facilitating a seamless healthcare journey from check-in to check-out and beyond. This is a full-time, in-person position with a focus on providing hands-on support in a fast-paced healthcare environment. The salary varies depending on experience and qualifications and aligns with industry standards for healthcare administrative roles.
This position requires individuals who excel at communication and patient engagement, with a keen ability to handle clerical tasks such as patient registration, consent processing, and payment collections accurately and efficiently. In addition to administrative functions, the Patient Concierge provides concierge services in the waiting area, assists patients with technological tools like kiosk check-ins, and supports practice operations including opening and closing procedures and mail processing. The role demands a solution-oriented mindset to anticipate patient needs and cooperate effectively with other organizational teams to address scheduling and clinical inquiries promptly.
The Patient Concierge must maintain physical stamina as the role involves standing, walking, and occasional lifting or pushing of supplies and wheelchairs. High school education or its equivalent is required, with preference given to those who have completed administrative training programs or have prior healthcare practice experience. The ideal candidate also possesses excellent communication skills, is compliant with healthcare standards, and demonstrates continuous growth and quality-driven service orientation. This role offers substantial opportunities for personal and professional development while contributing to the overarching mission of St. Luke's University Health Network.
The role of Patient Concierge at St. Luke's is designed to enhance the patient experience by serving as a passionate patient advocate while supporting practice-based administrative duties. This position plays a critical role in fostering a patient-centric culture, ensuring that every interaction with patients is marked by care, empathy, and professionalism. The Patient Concierge is the first point of contact for many patients and is responsible for facilitating a seamless healthcare journey from check-in to check-out and beyond. This is a full-time, in-person position with a focus on providing hands-on support in a fast-paced healthcare environment. The salary varies depending on experience and qualifications and aligns with industry standards for healthcare administrative roles.
This position requires individuals who excel at communication and patient engagement, with a keen ability to handle clerical tasks such as patient registration, consent processing, and payment collections accurately and efficiently. In addition to administrative functions, the Patient Concierge provides concierge services in the waiting area, assists patients with technological tools like kiosk check-ins, and supports practice operations including opening and closing procedures and mail processing. The role demands a solution-oriented mindset to anticipate patient needs and cooperate effectively with other organizational teams to address scheduling and clinical inquiries promptly.
The Patient Concierge must maintain physical stamina as the role involves standing, walking, and occasional lifting or pushing of supplies and wheelchairs. High school education or its equivalent is required, with preference given to those who have completed administrative training programs or have prior healthcare practice experience. The ideal candidate also possesses excellent communication skills, is compliant with healthcare standards, and demonstrates continuous growth and quality-driven service orientation. This role offers substantial opportunities for personal and professional development while contributing to the overarching mission of St. Luke's University Health Network.
Job Requirements
- High school diploma or equivalent
- Minimum one year of practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Ability to engage patients with compassion and professionalism
- Proficient in clerical and administrative tasks
- Strong communication skills
- Capable of standing and walking for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to push carts or wheelchairs occasionally
- Good hearing and vision
- Ability to maintain a solution-oriented mindset
- Compliance with healthcare policies and procedures
Job Qualifications
- High school graduate or equivalent
- Prefer graduates of administrative training programs
- Minimum one year practice-based experience or in a similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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