Job Overview
Compensation
Hourly
Range $14.53 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible schedule
Job Description
Dental Excellence Group is a leading dental care provider in Northwest Ohio, dedicated to delivering patient-focused, high-quality dentistry. The company has grown significantly and now employs over 100 professionals, including doctors, hygienists, clinical assistants, and business and marketing teams. With a well-established presence in the region, Dental Excellence Group is known for creating a dental care environment that is friendly, comfortable, and convenient, fundamentally reshaping the way patients perceive dentistry. Their commitment to excellence and compassionate care is at the heart of everything they do, making them a trusted name among families and individuals seeking reliable dental services.
The company embraces five core values that shape its culture and approach: teamwork, putting patients first, kindness and compassion, an unwavering standard of excellence, and making every minute count. Every member of the team is encouraged to live up to these values, ensuring not only skillful service but also a warm and inviting atmosphere for patients.
The role of Patient Concierge is a critical position within Dental Excellence Group, designed to enhance the patient experience from the moment they arrive. Reporting directly to the Office Manager, the Patient Concierge supports the practice’s mission by delivering exceptional service that is welcoming, professional, and personalized. This team member serves as the first point of contact for patients and parents, helping to create a positive and calming environment that puts everyone at ease.
The Patient Concierge is responsible for managing patient check-ins, maintaining accurate records, and fostering strong relationships that encourage trust and comfort. They work closely with dental doctors, clinical staff, and management to ensure patient needs are met promptly and effectively, contributing to the practice’s high patient satisfaction ratings and positive referrals. This role is ideal for individuals who have excellent interpersonal skills, a friendly demeanor, and a genuine passion for helping others.
By participating in the brand's internal marketing initiatives and celebrations, the Patient Concierge also helps boost the practice's community presence and engagement. Working at Dental Excellence Group means joining a team that values professional growth, compassion, efficiency, and a commitment to excellence. The salary for this position ranges from $14.53 to $18.00 per hour, reflecting the importance of the role and the company’s investment in talented individuals dedicated to making a difference in patient care.
The company embraces five core values that shape its culture and approach: teamwork, putting patients first, kindness and compassion, an unwavering standard of excellence, and making every minute count. Every member of the team is encouraged to live up to these values, ensuring not only skillful service but also a warm and inviting atmosphere for patients.
The role of Patient Concierge is a critical position within Dental Excellence Group, designed to enhance the patient experience from the moment they arrive. Reporting directly to the Office Manager, the Patient Concierge supports the practice’s mission by delivering exceptional service that is welcoming, professional, and personalized. This team member serves as the first point of contact for patients and parents, helping to create a positive and calming environment that puts everyone at ease.
The Patient Concierge is responsible for managing patient check-ins, maintaining accurate records, and fostering strong relationships that encourage trust and comfort. They work closely with dental doctors, clinical staff, and management to ensure patient needs are met promptly and effectively, contributing to the practice’s high patient satisfaction ratings and positive referrals. This role is ideal for individuals who have excellent interpersonal skills, a friendly demeanor, and a genuine passion for helping others.
By participating in the brand's internal marketing initiatives and celebrations, the Patient Concierge also helps boost the practice's community presence and engagement. Working at Dental Excellence Group means joining a team that values professional growth, compassion, efficiency, and a commitment to excellence. The salary for this position ranges from $14.53 to $18.00 per hour, reflecting the importance of the role and the company’s investment in talented individuals dedicated to making a difference in patient care.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or a patient-facing role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Friendly and approachable personality
- Comfortable working in a fast-paced environment
- Basic computer skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or a patient-facing role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Friendly and approachable personality
- Comfortable working in a fast-paced environment
- Basic computer skills
Job Duties
- Create a warm and welcoming first impression by enthusiastically greeting patients and parents upon arrival and assisting with the check-in process
- Maintain accurate patient records by updating contact, insurance, and health information
- Answer incoming phone calls professionally and courteously
- Go above and beyond to create a memorable patient experience through attentive, friendly, and accommodating service
- Take ownership of the patient experience by proactively assessing patient and parent needs and responding appropriately
- Collaborate with doctors, staff, and management to communicate patient needs, minimize wait times, and ensure a smooth visit experience
- Maintain clean, organized, and fully stocked reception areas and patient bathrooms
- Capture patient photos and enthusiastically support internal marketing initiatives and celebrations
- Assist with general administrative and front-office duties as needed
Job Location
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