Patient Care Coordinator

Worcester, MA, USA|

Job Overview

Compensation

Hourly

Range $18.00 - $32.00

Work Schedule

Day Shifts

Benefits

Comprehensive benefits package

Incentive programs

recognition programs

equity stock purchase

401K contribution

Paid Time Off

Professional Development

Job Description

Optum is a global organization dedicated to improving health outcomes for millions of individuals through innovative care services and technology-driven solutions. As part of UnitedHealth Group, Optum operates at the intersection of care, pharmacy benefits, data, and resources, creating a comprehensive healthcare ecosystem designed to help people live healthier lives. Their commitment to inclusion, diversity, and professional growth fosters a workplace environment where motivated individuals can thrive and make a meaningful impact. Optum offers a wide variety of opportunities across the healthcare landscape, focusing on delivering exceptional patient care and operational excellence on a global scale.

This role is a Healthcare Scheduling and Patient Registration Specialist position, designed for professionals who are passionate about supporting patient care coordination in a fast-paced environment. The position emphasizes accuracy and efficiency in patient registration, appointment scheduling, insurance verification, and documentation management. The role operates Monday through Friday from 7 am to 5:30 pm, offering full-time employment with an hourly wage ranging between $18 and $32, dependent on experience and local labor market factors.

The successful candidate will be part of a collaborative team where they will manage patient demographics, confirm insurance benefits, and ensure that all registration paperwork is complete and accurate. This role requires high-level attention to detail and strong interpersonal skills, as it involves frequent communication with patients, caregivers, clinical staff, and multidisciplinary teams. The specialist will also play a vital role in managing referrals and authorizations promptly to support continuity of care.

Beyond operational duties, this position supports process improvement initiatives and participates in competency training and educational programs. A key component involves optimizing provider schedules and maintaining electronic medical records with the utmost confidentiality and compliance with HIPAA and OSHA standards. The role calls for adaptability in high-volume settings and a professional demeanor at all times.

Optum values its employees by providing comprehensive benefits packages, professional development opportunities, and recognition programs that reward performance. Candidates will benefit from working in an inclusive culture that supports equity and leverages cutting-edge technology to advance health optimization. Join Optum to engage in meaningful work that not only advances your career but also directly improves the health and well-being of the communities served.

Job Requirements

High school diploma or GED
1+ years of healthcare or customer service-related experience
Access to reliable transportation and a valid U.S. driver's license
Strong typing, data entry, and computer navigation skills with a high degree of accuracy and attention to detail
Ability to travel between locations as needed to provide staffing coverage and support operational needs

Job Qualifications

High school diploma or GED
1+ years of healthcare or customer service-related experience
Strong typing, data entry, and computer navigation skills with high accuracy and attention to detail
Intermediate level proficiency in Microsoft Office
Knowledge of ophthalmology and optometry workflows, scheduling, and patient care coordination
Experience with patient registration, appointment scheduling, insurance verification, referral processing, co-pay collection, and medical record maintenance
Ability to work independently with sound judgment, accountability, and professionalism
Excellent organizational, time-management, and multitasking skills with the ability to prioritize competing responsibilities
Strong verbal and written communication skills to interact effectively with patients, providers, multidisciplinary teams, and external partners

Job Duties

Obtain and maintain accurate patient demographic, insurance, and contact information
Verify insurance eligibility and benefits prior to appointments and dates of service
Collect patient signatures and complete all required registration documentation
Schedule, confirm, reschedule, and track appointments to ensure continuity of care
Answer high volumes of incoming and outgoing phone calls professionally and courteously
Process referrals and authorizations promptly to support patient care
Maintain electronic medical records, scan documents, monitor fax servers, and assign documents to patient charts accurately
Coordinate care and communicate effectively with patients, families, providers, and multidisciplinary healthcare teams
Notify clinical staff of schedule changes and collaborate to optimize provider schedules
Assist with onboarding and training staff on scheduling processes and workflow updates
Maintain organized workspaces and support office operations to ensure efficiency and quality patient care
Work collaboratively with team members to achieve departmental goals and performance metrics
Adapt quickly in high-volume, fast-paced healthcare settings while maintaining accuracy and exceptional customer service
Ensure compliance with organizational policies, quality standards, HIPAA regulations, and OSHA requirements
Participate in educational programs, competency training, and process improvement initiatives to enhance patient experience and operational efficiency