Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $32.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum NY&NJ is a clinician-led care organization committed to transforming healthcare delivery and improving patient outcomes. With a presence that spans across New York and New Jersey, Optum is part of UnitedHealth Group, a global leader recognized for its dedication to innovation, quality care, and comprehensive health services. Optum’s mission is to use the latest clinical resources, data, and support systems to empower healthcare professionals while enhancing the lives of patients. As a provider within this network, the organization focuses on improving healthcare experiences for communities by integrating technology, patient-centered care, and continuous improvement initiatives.
Optum’s culture revolves around collaboration, professional growth, and commitment to making health care better for everyone. Their teams are driven by a mission to address health disparities, promote equity, and use data-driven insights to optimize care practices. Employees at Optum benefit from a work environment that supports personal and professional development, offering resources to maintain a healthy work-life balance and rewarding performance through competitive salary packages and comprehensive benefits.
The Patient Care Coordinator position located in Rutherford, NJ, is an essential role within the Optum Care Delivery team. This role involves supporting clinical operations by managing patient registration, insurance verification, appointment scheduling, medical records management, and adherence to policies and standards. The position works closely with multidisciplinary teams to facilitate smooth patient flow and ensure excellent customer service. The Patient Care Coordinator is expected to follow Lean processes focused on quality and efficiency while helping clinics meet financial, clinical, and service goals.
This role requires a dedication to accuracy, organization, and attention to detail, particularly in handling patient information, claims processing, and compliance with privacy regulations such as HIPAA and OSHA. Working hours are designed to provide coverage throughout the week, including some weekends and rotating holidays, emphasizing flexibility and teamwork. The individual will be responsible for various tasks such as insurance verifications, document scanning, referral processing, appointment coordination, and continual learning through new clinical competencies.
The ideal candidate should be patient-focused, friendly, and comfortable working in fast-paced environments. They will utilize strong communication skills and computer proficiency to handle diverse administrative and clinical support tasks. This opportunity offers a chance to develop a rewarding career in a supportive healthcare organization that values innovation, teamwork, and community impact. The hourly pay range is competitive, from $18 to $32 per hour, reflecting experience, education, and market factors. Optum provides a comprehensive benefits package including health insurance options, paid time off, retirement savings plans, education reimbursement, and employee wellness programs. Joining Optum allows individuals to contribute meaningfully to patient health outcomes while engaging with a forward-thinking healthcare provider.
Optum’s culture revolves around collaboration, professional growth, and commitment to making health care better for everyone. Their teams are driven by a mission to address health disparities, promote equity, and use data-driven insights to optimize care practices. Employees at Optum benefit from a work environment that supports personal and professional development, offering resources to maintain a healthy work-life balance and rewarding performance through competitive salary packages and comprehensive benefits.
The Patient Care Coordinator position located in Rutherford, NJ, is an essential role within the Optum Care Delivery team. This role involves supporting clinical operations by managing patient registration, insurance verification, appointment scheduling, medical records management, and adherence to policies and standards. The position works closely with multidisciplinary teams to facilitate smooth patient flow and ensure excellent customer service. The Patient Care Coordinator is expected to follow Lean processes focused on quality and efficiency while helping clinics meet financial, clinical, and service goals.
This role requires a dedication to accuracy, organization, and attention to detail, particularly in handling patient information, claims processing, and compliance with privacy regulations such as HIPAA and OSHA. Working hours are designed to provide coverage throughout the week, including some weekends and rotating holidays, emphasizing flexibility and teamwork. The individual will be responsible for various tasks such as insurance verifications, document scanning, referral processing, appointment coordination, and continual learning through new clinical competencies.
The ideal candidate should be patient-focused, friendly, and comfortable working in fast-paced environments. They will utilize strong communication skills and computer proficiency to handle diverse administrative and clinical support tasks. This opportunity offers a chance to develop a rewarding career in a supportive healthcare organization that values innovation, teamwork, and community impact. The hourly pay range is competitive, from $18 to $32 per hour, reflecting experience, education, and market factors. Optum provides a comprehensive benefits package including health insurance options, paid time off, retirement savings plans, education reimbursement, and employee wellness programs. Joining Optum allows individuals to contribute meaningfully to patient health outcomes while engaging with a forward-thinking healthcare provider.
Job Requirements
- High school diploma or GED
- Minimum 1 year of experience in a medical office role or healthcare environment
- Basic computer skills and proficiency in MS Office applications
- Ability to travel up to 10% for covering other office locations
- Reliable transportation
- Compliance with HIPAA and OSHA regulations
- Strong customer service and communication skills
- Ability to work weekends and rotating holidays as scheduled
Job Qualifications
- High School Diploma/GED
- 1+ years of experience in a medical office or healthcare setting performing scheduling, check-in/out, insurance verification, co-pay collection, or medical records maintenance
- 1+ years of computer proficiency including MS Word, Excel, Outlook, and multiple web applications
- Ability to travel 10% of the time with reliable transportation
- Knowledge of Epic EMR software preferred
- Bilingual in Spanish and English preferred
- Strong organizational and time management skills
- Ability to multitask and prioritize
- Excellent verbal and written communication skills
- Ability to work independently and maintain good judgment
- Ability to work well with healthcare providers
- Ability to work under pressure in a fast-paced environment
Job Duties
- Obtain accurate and updated patient information, such as name, address and insurance information
- Perform insurance verification on the date of service
- Obtain patient signatures for required documents
- Upload a valid government issued state ID of patient and patient insurance cards
- Accurate and complete occupational medicine registration workflow
- File and maintain medical records
- Consistently correct registration work queue errors
- Confirm and schedule appointments
- Answer telephone calls promptly and courteously
- Perform referral documentation promptly
- Work daily in the claims edit work queue to correct registration errors for submission to insurance companies
- Perform follow-up services for patients, such as scheduling specialist and follow-up appointments, and obtaining lab results or specialist reports
- Adhere to Optum employee policies
- Work cohesively with team members to achieve goals
- Maintain patient confidentiality and comply with HIPAA and OSHA requirements
- Work efficiently in a high-paced environment
- Participate in care planning and coordination
- Ensure continuity of care through scheduling and tracking systems
- Communicate effectively with patients, families, and healthcare professionals
- Notify clinical staff of schedule changes
- Comply with administrative policies to ensure quality of care
- Scan and monitor documents and fax server
- Participate in orientation of new employees
- Perform other related duties as required
- Organize medical records
- Complete new clinical competencies
Job Criteria
Experience
No experience required
Job Location
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