Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.98 - $32.12
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits
Job Description
Optum NY/NJ is a leading clinician-led care organization dedicated to transforming the way healthcare professionals operate and enhancing the overall healthcare experience. Recognized for its commitment to providing innovative, efficient, and patient-centered care, Optum is part of UnitedHealth Group, a health services powerhouse with a global presence. The organization leverages advanced clinical resources, data, and extensive support systems to empower healthcare providers, enabling them to improve the health outcomes of their communities. Optum is deeply invested in supporting its employees' professional and personal growth, promoting a balanced work-life environment that fosters both career development and life satisfaction. Located in Rutherford, NJ, the team at Optum NY/NJ embodies the mission of making healthcare better for everyone by delivering exceptional care and embracing innovative practice ideas that positively impact millions of patients nationwide.
The Patient Care Coordinator role at Optum is an essential position focused on facilitating smooth patient interactions and supporting the clinical care team. This full-time position includes a 40-hour work week from Monday through Friday, with occasional rotating Saturday shifts, providing flexible but structured scheduling within business hours. Located at 201 Route 17 North, Eleventh Floor, Suite 1101 in Rutherford, NJ, the Patient Care Coordinator plays a pivotal role by ensuring that patient information is accurately collected, verified, and maintained, thereby contributing to the efficiency and quality of care delivery.
As a Patient Care Coordinator, you will be responsible for performing insurance verification, managing patient appointments, obtaining patient consents, and maintaining documentation in alignment with Optum's Lean processes and organizational policies. This role requires collaboration with various care team members to meet financial, clinical, and service goals while excelling in customer service. Key duties also include addressing patient inquiries courteously, resolving registration errors efficiently, and participating in multidisciplinary planning to ensure continuity of care. Comfort working in a fast-paced healthcare environment and the ability to multitask and prioritize workload are critical for success in this position.
Offering a competitive hourly wage ranging from $17.98 to $32.12, the role presents excellent benefits such as medical, dental, and vision insurance options, paid time off, retirement plans, and employee assistance programs. Optum emphasizes professional growth through educational reimbursement and promotes an inclusive work environment that values diversity and equal opportunity. The organization requires all employees to comply with HIPAA and OSHA regulations, maintain patient confidentiality, and complete ongoing clinical competencies to support high-quality care standards.
Joining Optum means being part of a visionary healthcare organization where your contributions directly impact patient health outcomes and community well-being. The position offers the unique opportunity to grow alongside a supportive team, gain exposure to advanced clinical practices, and participate in meaningful initiatives that enhance the healthcare system at large. If you possess strong organizational skills, customer service aptitude, and a passion for patient care, this role is designed to provide a fulfilling and dynamic career path in healthcare coordination.
The Patient Care Coordinator role at Optum is an essential position focused on facilitating smooth patient interactions and supporting the clinical care team. This full-time position includes a 40-hour work week from Monday through Friday, with occasional rotating Saturday shifts, providing flexible but structured scheduling within business hours. Located at 201 Route 17 North, Eleventh Floor, Suite 1101 in Rutherford, NJ, the Patient Care Coordinator plays a pivotal role by ensuring that patient information is accurately collected, verified, and maintained, thereby contributing to the efficiency and quality of care delivery.
As a Patient Care Coordinator, you will be responsible for performing insurance verification, managing patient appointments, obtaining patient consents, and maintaining documentation in alignment with Optum's Lean processes and organizational policies. This role requires collaboration with various care team members to meet financial, clinical, and service goals while excelling in customer service. Key duties also include addressing patient inquiries courteously, resolving registration errors efficiently, and participating in multidisciplinary planning to ensure continuity of care. Comfort working in a fast-paced healthcare environment and the ability to multitask and prioritize workload are critical for success in this position.
Offering a competitive hourly wage ranging from $17.98 to $32.12, the role presents excellent benefits such as medical, dental, and vision insurance options, paid time off, retirement plans, and employee assistance programs. Optum emphasizes professional growth through educational reimbursement and promotes an inclusive work environment that values diversity and equal opportunity. The organization requires all employees to comply with HIPAA and OSHA regulations, maintain patient confidentiality, and complete ongoing clinical competencies to support high-quality care standards.
Joining Optum means being part of a visionary healthcare organization where your contributions directly impact patient health outcomes and community well-being. The position offers the unique opportunity to grow alongside a supportive team, gain exposure to advanced clinical practices, and participate in meaningful initiatives that enhance the healthcare system at large. If you possess strong organizational skills, customer service aptitude, and a passion for patient care, this role is designed to provide a fulfilling and dynamic career path in healthcare coordination.
Job Requirements
- High school diploma or GED
- Minimum 1 year experience working in medical office or healthcare setting
- Proficiency in MS Word Excel and Outlook
- Ability to use multiple web applications
- Reliable transportation and ability to travel up to 50% of the time
- Strong communication and organizational skills
- Ability to work effectively in a fast-paced environment
- Commitment to maintaining patient confidentiality and complying with HIPAA and OSHA regulations
Job Qualifications
- High school diploma or GED
- 1+ years of experience in a medical office performing duties such as scheduling appointments checking patients in/out insurance verification collecting co-pays maintaining medical records or healthcare experience
- 1+ years of computer proficiency including MS Word Excel and Outlook ability to use multiple web applications
- Ability to travel up to 50% to cover other offices if needed
- Knowledge of Epic EMR software preferred
- Bilingual in Spanish and English preferred
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills ability to convey and interpret information clearly
Job Duties
- Obtain accurate and updated patient information such as name address insurance information
- Perform insurance verification on the date of service
- Obtain patient signatures for required documents
- Upload a valid government issued state ID of patient and patient insurance cards
- Accurate and complete occupational medicine registration workflow
- File and maintain medical records
- Consistently correct registration work queue errors
- Confirm and schedule appointments
- Answer telephone calls promptly and courteously
- Perform referral documentation promptly
- Work daily in the claims edit work queue to correct registration errors for submission to insurance companies
- Perform follow-up services like scheduling specialist appointments scheduling follow-up appointments obtaining copies of lab results or specialist reports
- Adhere to the standards identified via Sparq regarding Optum employee policies
- Work cohesively with fellow employees to achieve team goals
- Comfortable working in high pace environment
- Participate in planning coordinating and implementing care with multidisciplinary team per plan of care
- Assure continuity of care through scheduling and tracking systems
- Provide effective communication to patient family team members and other health care professionals
- Notify clinical staff of schedule changes as they occur
- Comply with administrative policies to ensure quality of care
- Demonstrate precision and efficiency in scanning documents monitoring fax server and assigning to electronic chart
- Participate in orientation scheduling segment of new field employees and distribute updates and changes as needed
- Perform other related duties and assignments as required
- Organize and maintain medical records
- Keep abreast of current medical requirements maintain patient confidentiality and abide by HIPAA and OSHA requirements
- Complete new clinical competencies rolled out by educational committee
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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