Patient and Guest Relations Representative - Conc and Volunteer Svcs - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Keck Hospital of USC is a prestigious 343-bed acute care hospital known for delivering exceptional and innovative care across a broad spectrum of complex medical and surgical specialties. As a leading academic medical center, Keck Hospital offers advanced patient-centered care combined with cutting-edge research, including numerous clinical trials that provide patients access to novel therapies not widely available. The hospital’s renowned physicians, nurses, and staff emphasize a compassionate approach, blending the art of care with the science of medicine to produce outstanding outcomes. The environment fosters ongoing innovation and collaboration with affiliated research institutions, making it a world-class medical facility dedicated to improving patient health and experience.

The Patient/Guest Relations Representative at Keck Medical Center provides vital frontline support and assistance to patients, their families, visitors, and staff by offering clear information about hospital services, resources in the surrounding community, and directions within the health campus. This role is crucial in upholding the hospital’s "KNOWN" Service Standards, ensuring that every individual feels welcomed and supported in a professional and hospitable manner, while strictly maintaining patient privacy standards.

In this position, the representative is responsible for greeting and guiding patients and visitors, providing concierge services that include assisting with lodging, transportation, restaurant reservations, and personal needs such as entertainment or gift requests. The role involves coordinating logistical support like transport of patient luggage, wheelchair escorts, and taxicab voucher requests. The representative also participates in Welcome Rounds to enhance new patient experiences, communicates surgical information between physicians and families, manages visitor passes, volunteer meal tickets, and ensures the hospital environment is safe and welcoming by coordinating with security, housekeeping, and engineering.

The Patient/Guest Relations Representative ensures that public spaces including lobbies and restrooms remain clean and orderly, assists with the distribution of flowers, mail, and packages, and directs media and vendor interactions according to hospital protocols. Excellence in customer service and communication is essential for this role, as is professionalism and confidentiality. This position offers an hourly wage ranging from $22.88 to $35.55, reflecting the candidate’s qualifications and experience. Keck Hospital of USC is committed to diversity and inclusivity, providing equal employment opportunities regardless of race, color, religion, gender identity or other protected characteristics. The hospital also supports reasonable accommodations for applicants and employees with disabilities.