Part-time Leasing Consultant, Wellsley Park at Deane Hill

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.00

Work Schedule

Weekend Shifts

Benefits

401(k) retirement savings plan

Job Description

Sterling Group is a respected family-owned, vertically integrated real estate investment services firm that has been steadily growing since its inception in 1976. With decades of experience in the real estate sector, Sterling Group operates through its multiple divisions including development, construction, property management, and investment management. The company specializes in multifamily housing and self-storage facilities, serving broad geographic locations with properties across the Midwest and Southeast of the United States. Sterling Group is known for its collaborative culture where executives maintain daily direct involvement, working closely with over 375 employees to uphold the company's values and deliver exceptional service across all facets of its business. The company values self-driven professionals who exhibit high standards of accountability and integrity, making Sterling Group an excellent place for career growth and long-term professional development.

As a Leasing Consultant at Sterling Group, you will play a vital role in fostering strong relationships with prospective and current residents, acting as the frontline representative of the company’s multifamily housing properties. This part-time role, requiring approximately 25 hours per week with shifts from Monday to Friday along with every other Saturday, offers a dynamic and rewarding experience within a family-friendly culture that prioritizes work-life balance. The Leasing Consultant is responsible for greeting and touring potential residents throughout the community, thoroughly showcasing the distinctive features and benefits of each apartment within the portfolio. You will be expected to manage communications professionally by promptly answering phone calls and following up with prospective clients according to established policy guidelines. The position requires meticulous attention to detail in assisting tenants with lease agreements and applications, ensuring all documentation is properly completed, and maintaining accurate records within Yardi’s CRM system.

Leasing Consultants are also responsible for executing marketing initiatives, contributing to community events, and maintaining the property's aesthetic appeal to ensure a welcoming environment. By tracking occupancy and leasing activity, you will support the Property Manager in achieving the property’s sales goals while ensuring that residents experience exceptional service through timely resolution of concerns and facilitating move-in processes. This role demands an individual with strong organizational skills, excellent communication abilities, knowledge of property management software, and a genuine commitment to creating a positive resident experience. Sterling Group offers competitive wages, full benefits, training, and continuous career advancement opportunities, making this a compelling opportunity for professionals seeking to build or advance their careers in real estate leasing and property management.

Job Requirements

Must be able to pass a drug test, criminal history and background checks prior to employment
High school diploma or G.E.D required
Minimum of one year experience in property management, retail service or sales desired
Knowledge in Microsoft Office (Word, Excel, Outlook)
Yardi Program knowledge preferred
Proficient reading, writing and grammar skills
Ability to walk frequently throughout the apartment community
Ability to communicate verbally and in writing clearly
Ability to perform moderate repetitive typing
Ability to frequently switch between sitting, standing, walking, and climbing stairs
Ability to occasionally lift and carry up to 20 pounds

Job Qualifications

High school diploma or G.E.D required
Minimum of one year experience in property management, retail service or sales preferred
Knowledge in Microsoft Office (Word, Excel, Outlook)
Yardi Program knowledge preferred
Proficient reading, writing and grammar skills
Strong interpersonal and communication skills
Ability to multitask and manage time effectively

Job Duties

Build and maintain strong relationships with prospective and current residents
Greet and tour prospective residents through the apartment community, answering questions and highlighting key features and benefits
Complete follow-ups promptly and in accordance with policy guidelines
Answer incoming phone calls promptly and professionally, providing information and assistance to prospective and current residents
Ensure all inquiries and traffic are accurately entered into CRM
Assist in the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed
Assist applicants throughout the application process, review and process rental applications in accordance with policy, submit all applications for final approval
Manage leads and traffic daily within Yardi’s CRM system according to policy guidelines
Maintain in-depth knowledge of available units, rental rates, amenities, and community policies
Provide information about apartment availability, move-in dates, and application procedures
Maintain acceptable visit-to-application-closing and appointment-to-show ratios
Prepare electronic lease agreements and assemble resident move-in packets
Review materials with new residents during move-in and accompany them to their apartment to ensure satisfaction
Handle resident concerns and complaints professionally and promptly
Assist with marketing efforts including social media posts, flyers, and community events
Keep apartment community clean, welcoming, and presentable
Help execute leasing strategies to achieve monthly and quarterly sales goals
Ensure accurate data entry in property management systems
Track and report leasing activity, occupancy rates, and other key performance indicators
Prepare, submit, and process maintenance requests
Conduct follow-up on service request surveys
Provide move-in instructions, key distribution, and facilitate special resident requests
Assist in the development and implementation of Sterling 5 P’s Business Plan to meet or exceed expectations.