Part Time - Head Cashier - Flexible

Kansas City, MO, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Life insurance

Disability insurance

Job Description

Lowe's Companies, Inc. is a leading FORTUNE 100 home improvement company that serves millions of customers weekly. With fiscal year 2025 sales exceeding $86 billion, Lowe's operates a vast network comprising over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, North Carolina, Lowe's is renowned for its commitment to quality home improvement products and exceptional customer service. The company employs approximately 300,000 associates nationwide, reinforcing its position as one of the most significant retail employers in the country. Lowe's supports the communities it serves with various initiatives focused on creating safe and affordable housing, enhancing public spaces, nurturing skilled trade professionals, and providing disaster relief. This commitment not only strengthens its relationship with customers but also makes Lowe's a respected community partner. For more information, you can visit Lowes.com.

The available role is centered on delivering exemplary customer service as an associate in Lowe's retail store environment. This position demands a passionate individual who can consistently provide SMART customer service aligned with Lowe's policies and programs. The role involves proactive engagement with customers to understand and meet their project and merchandise needs, such as locating, demonstrating, and assisting with products. Associates are expected to respond promptly and knowledgeably to queries from customers and coworkers, guiding them through product features, benefits, warranties, and applicable store programs.

Key responsibilities include coaching and training team members, operating registers to manage sales transactions, returns, and refunds, and maintaining stock and store organization. The job also requires preparedness in handling security measures including monitoring merchandise in and out of the store, recognizing signs of theft, and ensuring compliance with safety and housekeeping standards. Associates are responsible for daily cash reconciliation and maintaining the functionality of registers and equipment. Familiarity and efficient use of store technology such as cash registers, barcode scanners, cash recyclers, telephones, copiers, CCTV systems, and other equipment relevant to specific departments are essential for this role.

The position demands a commitment to maintaining a safe and secure environment for both employees and customers. Tasks such as conducting safety reviews, identifying hazards, and adhering to all safety protocols form a crucial part of the daily routine. The associate must demonstrate the ability to multitask effectively and contribute to an upbeat, helpful, and professional store atmosphere. Overall, this role is vital in promoting Lowe's reputation for excellent customer service while ensuring smooth store operations.

Job Requirements

high school diploma or ged or equivalent years of experience in lieu of education requirement if applicable
less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
less than 1 year experience using common retail technology such as smart phones and tablets
1 year retail experience as a cashier
ability to obtain sales related licensure or registration as may be required by law

Job Qualifications

high school diploma or ged or equivalent years of experience in lieu of education requirement if applicable
1 year experience identifying and selling products based on customer needs including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
1 year experience as a head cashier
less than 1 year experience working in any department at a lowe's retail store
1 year supervisory experience in any field including directing, delegating, evaluating, training, and coaching employees
less than 1 year retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)

Job Duties

provides smart customer service at all times through the daily execution of lowe's customer service policies, procedures and programs
seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to lowe's programs
coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (csa front end team)
uses a cash register to process sales transactions, returns, and refunds according to company guidelines
provides proper monetary change to csa front end associates for register activities
removes security tags, verifies product information, and bags merchandise for customers
assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage
prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
inspects returned merchandise for damages
enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
looks up product information and competitor prices for products to verify price match
records all items that are used in the store on the store use lists
completes cash counting and daily reconciliation duties as assigned
monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or asset protection
ensures compliance with housekeeping standards and programs (e.g., zone recovery) to maintain cleanliness and organization of store and working areas
maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
operates store equipment as needed depending on one specific role and department (e.g., zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, cctv surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
in addition to the above responsibilities, this individual is held accountable for other duties as assigned