Part Time Guest Service Agent

Hyatt is a globally recognized hospitality company renowned for its commitment to providing exceptional guest experiences through its diverse portfolio of hotels and resorts. With a legacy of hospitality excellence, Hyatt continues to set standards in the industry by focusing on quality service, innovative guest offerings, and creating inviting environments for travelers worldwide. The company thrives on its core values of integrity, respect, and making a positive impact in the communities it serves. Hyatt's presence in Downtown Gainesville marks a significant expansion, introducing a modern, upscale lodging option designed to cater to both business and leisure travelers seeking comfort, convenience, and outstanding service.

We are excited to announce the opening of a brand new Hyatt hotel in Downtown Gainesville, an opportunity that promises a vibrant work environment filled with growth and professional development possibilities. The opening team is critical to establishing the hotel’s reputation and ensuring every guest receives a memorable stay. We are looking for a self-motivated and professional Hotel Host to join this dynamic team. The Hotel Host’s primary responsibility is to greet guests warmly and provide excellent customer service from the moment of arrival. This role involves preparing and assembling welcome amenities to enhance the guest experience and ensuring all cash handling is conducted accurately and securely.

Maintaining a clean and organized front desk area is crucial, as is handling confidential guest information with the utmost discretion. The Hotel Host plays an integral role in resolving guest complaints promptly and professionally, contributing to the hotel's reputation for outstanding service. Additionally, this position supports food and beverage operations, including bartending and barista duties, to create a seamless guest experience.

Beyond the standard hosting duties, the Hotel Host is tasked with managing the entire guest experience at various touchpoints: the Hotel Host Stand, the Bakery Café, the Guest Kitchen, guest check-in and check-out processes, and servicing meeting rooms. This multifaceted role requires previous guest service experience and strong communication skills to engage guests effectively. The ideal candidate thrives in a fast-paced environment, demonstrating a passion for hospitality and a commitment to delivering service that exceeds expectations.

Working closely with the management team, the Hotel Host position offers a unique platform for skill development across multiple facets of hotel operations and the opportunity for career advancement within Hyatt. We encourage applicants who are eager to professionally develop, embrace challenges, and contribute to the success of a new property. The salary for this role is $15.00 per hour, reflecting the value Hyatt places on finding dedicated individuals who align with its mission to create welcoming, comfortable, and exceptional guest environments.