Part Time Guest Service Agent

Hyatt is a globally recognized hospitality company known for its luxury hotels and resorts. The brand is synonymous with exceptional guest experiences, combining comfort, style, and outstanding service to create memorable stays for travelers worldwide. Hyatt prides itself on offering a welcoming environment for both guests and employees, fostering a culture of innovation, growth, and collaboration. With a strong presence in key cities, Hyatt continues to expand its portfolio by opening new properties that set new standards in the hospitality industry. The opening of the new hotel in Downtown Gainesville reflects Hyatt's commitment to delivering superior service and memorable travel experiences in emerging markets with vibrant communities and growing tourism.

We are currently seeking a self-motivated professional Hotel Host to join our team at this brand-new Hyatt property in Downtown Gainesville. This role is integral to the opening of the hotel and promises a dynamic and rewarding work environment. The Hotel Host is the welcoming face of the hotel, responsible for greeting guests warmly and ensuring every visitor experiences personalized and attentive service from the moment they arrive. Beyond guest greeting, the position involves a diverse range of responsibilities including preparing and assembling welcome amenities to enhance the guest experience, managing cash drops in full compliance with strict cash handling policies, and maintaining a clean, organized, and inviting front desk area.

This role requires handling confidential guest information with discretion and professionalism and promptly resolving guest complaints to maintain the highest service standards. Additional duties involve collaboration with food and beverage operations, where the Hotel Host may assist with bartending and barista tasks, contributing to a seamless guest experience across all hotel amenities. The Hotel Host creates an atmosphere that feels like a 'home away from home' by providing outstanding service and maintaining shared spaces such as the Hotel Host Stand, Bakery Café, Guest Kitchen, guest check-in and check-out processes, and support for meeting room services.

Ideal candidates should bring previous guest service experience and exhibit exemplary communication skills, both verbal and written. The position demands a passion for hospitality and a desire to meet and exceed guest expectations in a fast-paced environment. Hyatt emphasizes career development and offers opportunities to build a diverse skill set and advance within the company. This role offers a starting salary of $15.00 per hour, with opportunities for growth and advancement as the hotel establishes itself in the Gainesville market. Candidates passionate about hospitality and eager to contribute to the successful launch of a new hotel are encouraged to apply, joining a team committed to delivering excellence in guest experiences and fostering a positive, inclusive workplace culture.