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Part Time Guest Service Agent

Job Overview

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Compensation

Hourly
Exact $15.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
uniform provided
Professional development opportunities
Employee wellness programs

Job Description

The hotel opening in Downtown Gainesville is a new, exciting establishment designed to deliver a unique and exceptional hospitality experience to its guests. This hotel is committed to creating an inviting and comfortable environment that feels like a home away from home, with a strong emphasis on welcoming, helpful, and outstanding service. It aims to stand out by combining modern amenities with personalized guest experiences. As part of the Hyatt family, this hotel offers not only state-of-the-art facilities but also a culture that encourages professional growth and skill development for its employees. The establishment is built on a foundation of high-quality service, attention to detail, and fostering guest satisfaction at every touchpoint throughout their stay.

The Hotel Host position is pivotal to the success of this new hotel, serving as the primary point of interaction between guests and the hospitality team. The Hotel Host is entrusted with creating and maintaining an extraordinary guest experience by greeting visitors warmly, managing check-ins and check-outs smoothly, and overseeing the front desk's cleanliness and organization. This role includes the responsibility of preparing and assembling welcome amenities to enhance the arrival experience, ensuring cash handling procedures are meticulously followed, and preserving guest confidentiality with professional discretion. Additional duties include supporting food and beverage operations, such as bartending and barista tasks, operating the Bakery Café, managing the Guest Kitchen, and servicing meeting rooms. This multifaceted role requires a guest-focused attitude, excellent communication skills, and a proactive approach to resolving any guest concerns or complaints quickly and professionally.

This position offers an hour salary of $15.00 and provides a compelling opportunity for motivated individuals who have a passion for hospitality and are eager to contribute to the launch of a remarkable new hotel. The role encourages close collaboration with management, presenting a platform to broaden one's hospitality skill set and pursue career advancement within Hyatt. For professionals seeking a dynamic workplace that challenges them to grow while delivering exceptional guest service, this Hotel Host position is an enriched career opportunity where operational expertise, guest engagement, and service excellence intersect.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in guest service
  • Basic math skills for cash handling
  • Ability to work flexible hours including weekends
  • Good verbal and written communication
  • Ability to multitask and remain organized
  • Professional appearance and demeanor

Job Qualifications

  • Previous guest service experience
  • Strong communication skills
  • Ability to handle cash and follow procedures
  • Experience with food and beverage service is a plus
  • Ability to maintain confidentiality
  • Customer-oriented mindset
  • Teamwork and collaboration skills

Job Duties

  • Greet guests and provide excellent service
  • Prepare and assemble welcome amenities
  • Ensure all cash drops follow proper cash handling procedures
  • Maintain a clean and organized front desk area
  • Handle confidential guest information appropriately
  • Resolve guest complaints quickly and professionally
  • Support food and beverage operations including bartending and barista duties

Job Location

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