(Part-time) Front Desk Receptionist High-Performance Spa

Yacobewell is a distinguished high-performance wellness center, not your typical spa. Located in Katy, it offers a premium and modern environment dedicated to providing exceptional wellness experiences. As a brand committed to excellence, Yacobewell emphasizes luxurious care and high standards, catering to clients who seek not only relaxation but also a comprehensive approach to health and wellness. The wellness center prioritizes innovative systems over outdated manual processes, promoting efficiency and professionalism in every aspect of its operations. Yacobewell is a place where serious professionals can build a long-term career path within the wellness industry, setting themselves up for success in the future.

We are currently seeking an exceptional Client Experience Coordinator to become the operational heartbeat of our team. This role is central to the seamless running of the wellness center as it serves as the first point of contact for every client. The coordinator is responsible for ensuring that every interaction—from the initial phone call to the final checkout—is handled with utmost professionalism and care consistent with Yacobewell’s luxury service standards.

The Client Experience Coordinator will manage the daily scheduling, confirmations, and proactive lead follow-up, making sure that operations flow smoothly. This individual will be a client advocate, ensuring all intake forms are complete and inquiries are answered with empathy, while also driving client retention through effective rebooking strategies, education on combo services, and retail recommendations. The coordinator plays a key role in maintaining the clinic’s premium aesthetic by overseeing cleanliness, organization, and laundry operations to uphold a welcoming and luxurious clinic environment.

Being the tech lead for the front office, this role also includes managing bookings, maintaining financial records, and overseeing communications to streamline processes and enhance efficiency. The coordinator will closely partner with therapists to ensure that both the team and facility are always ready to provide top-tier treatments.

This part-time position involves working three shifts per week, totaling 12 to 18 hours. The schedule includes two morning shifts (with one required on Saturday) and one afternoon shift, each lasting 4 to 6 hours. Flexibility is highly valued, as the ability to cover unforeseen absences and contingencies is crucial to protecting the high-quality client experience Yacobewell promises. The position offers a competitive hourly rate of $15.00, employee discounts on services and retail products, ongoing professional development, and a supportive, collaborative team environment.

Joining Yacobewell means becoming part of a forward-thinking and premium wellness center where you can develop lasting skills in customer experience, retail sales strategy, business management, and clinic operations. If you are career-minded, tech-savvy, and passionate about wellness, this role offers an industry launchpad for long-term success, unlike temporary or seasonal positions. This is your opportunity to join a modern, beautiful facility in Katy with a team that values organization, communication, and a dedication to impeccable client service.