Part Time Front Desk Agent/ Guest Services Rep
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k Retirement Plan
Paid Time Off
Employee Discounts
Job Description
Holiday Inn Express Charlotte Airport, located at 108 Airport Commons Dr, Charlotte, NC, is part of the prestigious Maya Hotels family. Maya Hotels is a leading hospitality company that represents an impressive portfolio of well-known hotel brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. As a company dedicated to exceptional guest experiences, Maya Hotels thrives on excellence, fostering a welcoming and friendly work environment that sets them apart in the competitive hospitality market. With their commitment to superior service, Maya Hotels provides an environment where both guests and employees enjoy memorable experiences.
This part-time Front Desk Agent/Guest Service Representative role is a vital position within the Holiday Inn Express Charlotte Airport. As the first point of contact, you will be responsible for warmly greeting guests, efficiently managing check-ins and check-outs, and offering professional and friendly service throughout their stay. Working in a fast-paced environment, you will handle guest inquiries, resolve issues promptly, and provide accurate information about hotel amenities and local attractions. This position requires collaboration with multiple hotel departments including housekeeping and maintenance to ensure a seamless guest experience. Maya Hotels values individuals who are driven, customer-oriented, and passionate about hospitality, making this an excellent opportunity for career growth within a respected company. The role offers competitive salary, performance bonuses, and a comprehensive benefits package including medical, dental, vision insurance, and a 401K with employer contributions. Embracing a supportive team culture, this job provides a strong foundation for those seeking long-term advancement within the Maya Hotels family and exposure to a variety of top hospitality brands. Join Maya Hotels and take the next step in your career by delivering exemplary guest service at Holiday Inn Express Charlotte Airport.
This part-time Front Desk Agent/Guest Service Representative role is a vital position within the Holiday Inn Express Charlotte Airport. As the first point of contact, you will be responsible for warmly greeting guests, efficiently managing check-ins and check-outs, and offering professional and friendly service throughout their stay. Working in a fast-paced environment, you will handle guest inquiries, resolve issues promptly, and provide accurate information about hotel amenities and local attractions. This position requires collaboration with multiple hotel departments including housekeeping and maintenance to ensure a seamless guest experience. Maya Hotels values individuals who are driven, customer-oriented, and passionate about hospitality, making this an excellent opportunity for career growth within a respected company. The role offers competitive salary, performance bonuses, and a comprehensive benefits package including medical, dental, vision insurance, and a 401K with employer contributions. Embracing a supportive team culture, this job provides a strong foundation for those seeking long-term advancement within the Maya Hotels family and exposure to a variety of top hospitality brands. Join Maya Hotels and take the next step in your career by delivering exemplary guest service at Holiday Inn Express Charlotte Airport.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service, hospitality, or hotel front desk operations preferred
- Strong communication skills
- Problem-solving and conflict resolution abilities
- Attention to detail and multitasking capability
- Proficiency with computer reservation systems
- Experience in cash handling
- Flexibility to work evenings, weekends, and holidays
- Ability to stand for extended periods
- Ability to lift up to 25 lbs
- Frequent use of hands for typing, writing, bending, reaching, and handling office equipment or luggage
Job Qualifications
- High school diploma or equivalent
- Additional education in hospitality is a plus
- Previous experience in customer service, hospitality, or hotel front desk operations preferred
- Strong interpersonal and verbal communication skills
- Ability to think quickly and resolve guest issues efficiently
- Ability to work accurately and efficiently in a fast-paced environment
- Proficiency in computer systems, hotel reservation software, and basic accounting principles
- Familiarity with handling payments, processing transactions, and balancing a cash drawer
- Ability to work various shifts, including evenings, weekends, and holidays
Job Duties
- Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
- Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction
- Manage hotel reservations, ensuring accuracy in the booking process
- Process online and phone reservations, verify guest details, and assign rooms based on preferences
- Stay informed on room availability, rates, and special promotions to provide accurate information to guests
- Work closely with housekeeping and other hotel departments to ensure seamless guest experiences
- Keep the front desk area clean, organized, and stocked with necessary supplies
- Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
- Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
- Answer phone calls promptly and professionally, redirecting calls or taking messages as needed
- Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
- Monitor the lobby area to ensure a safe and welcoming environment for guests and employees
- Respond to emergency situations such as medical incidents or fire alarms by following established procedures
- Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
- Communicate effectively with team members to share information and resolve issues
- Participate in training programs and meetings to enhance job knowledge and skills
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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