Part Time Front Desk Agent/ Guest Services Rep

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.50 - $16.50

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Retirement Plan

Paid Time Off

employee perks

Job Description

Hilton Garden Inn Steele Creek, located at 4936 Trojan Dr., Charlotte, NC 28278, is a distinguished property managed by Maya Hotels, a well-established and respected name in the hospitality industry. Maya Hotels takes pride in operating multiple well-known hotel brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft, offering a wide array of lodging options that cater to diverse traveler needs. As part of this dynamic hotel group, Hilton Garden Inn Steele Creek is committed to delivering exceptional guest experiences through attentive service, comfortable accommodations, and modern amenities designed to meet the expectations of business and leisure travelers alike.

Maya Hotels fosters a friendly, inclusive, and supportive work culture that values career growth, work-life balance, and employee well-being. This commitment is reflected in the comprehensive benefits and development opportunities extended to all team members. As a leading employer in the hospitality field, Maya Hotels emphasizes hiring professionals who are passionate about customer service and eager to contribute positively to the guest journey.

We are currently seeking a motivated and customer-focused Part Time Front Desk Agent/Guest Service Representative to join the team at Hilton Garden Inn Steele Creek. This role is essential as the first point of contact for guests, where the ability to create a welcoming and memorable experience is paramount. The ideal candidate will thrive in a fast-paced environment, demonstrating professionalism, excellent communication skills, and a genuine enthusiasm for hospitality.

The Front Desk Agent will be responsible for delivering courteous and efficient check-in and check-out services, assisting guests with inquiries and requests, and promoting hotel facilities and local attractions. This position requires handling reservations accurately, managing phone and online bookings, and collaborating closely with housekeeping and other hotel departments to ensure seamless guest stays. Additionally, the Front Desk Agent will maintain the front desk area, manage transactions, prepare reports, and follow established safety and security protocols to preserve a safe environment for all guests and staff.

This position is part time and offers a competitive salary with the possibility of performance-based bonuses. Employees benefit from medical, dental, and vision insurance, 100% employer-paid life insurance, voluntary life and AD&D coverage, 401K with employer contributions, paid time off, employee perks including referral programs and hotel discounts, and opportunities for career advancement within the Maya Hotels family. With training and team collaboration at its core, this role offers a fulfilling career path for those passionate about bringing excellent hospitality service to life.

Job Requirements

High school diploma or equivalent
previous experience in customer service, hospitality, or hotel front desk operations preferred
strong interpersonal and verbal communication skills
ability to think quickly and resolve guest issues efficiently
ability to work accurately and efficiently in a fast-paced environment
proficiency in computer systems, hotel reservation software, and basic accounting principles
familiarity with handling payments, processing transactions, and balancing a cash drawer
ability to work various shifts, including evenings, weekends, and holidays
ability to stand for extended periods of time
frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage
ability lifting items up to 25lbs as needed

Job Qualifications

High school diploma or equivalent
previous experience in customer service, hospitality, or hotel front desk operations preferred
strong interpersonal and verbal communication skills to engage with guests in a professional manner
ability to think quickly and resolve guest issues efficiently
ability to work accurately and efficiently in a fast-paced environment
proficiency in computer systems, hotel reservation software, and basic accounting principles
familiarity with handling payments, processing transactions, and balancing a cash drawer
ability to work various shifts, including evenings, weekends, and holidays

Job Duties

Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
handle guest complaints and resolve issues promptly to ensure guest satisfaction
manage hotel reservations, ensuring accuracy in the booking process
process online and phone reservations, verify guest details, and assign rooms based on preferences
stay informed on room availability, rates, and special promotions to provide accurate information to guests
work closely with housekeeping and other hotel departments to ensure seamless guest experiences
keep the front desk area clean, organized, and stocked with necessary supplies
handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
answer phone calls promptly and professionally, redirecting calls or taking messages as needed
follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
monitor the lobby area to ensure a safe and welcoming environment for guests and employees
respond to emergency situations such as medical incidents or fire alarms by following established procedures
work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
communicate effectively with team members to share information and resolve issues
participate in training programs and meetings to enhance job knowledge and skills