Part-Time Front Desk Agent - Dallas Marriott Suites

Dallas, TX, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Job Description

Our hiring establishment is a reputable hotel dedicated to providing exceptional hospitality and guest services in a welcoming and professional environment. As a key player in the hospitality industry, we pride ourselves on delivering outstanding customer experiences and maintaining high standards of service excellence. Our hotel is focused on ensuring guests enjoy their stay through personalized interactions and attention to detail, fostering a comfortable and enjoyable atmosphere.

We are seeking a Front Desk Agent who embodies professionalism and efficiency to join our team. This role is instrumental in the guest experience as it involves greeting guests, managing reservations, processing payments, and providing accurate information regarding hotel services. The ideal candidate will exhibit strong communication skills, a meticulous approach to managing daily tasks, and the ability to work well under pressure. This position may require working varying schedules including nights, weekends, and holidays to meet the dynamic needs of our guests.

The Front Desk Agent's primary responsibilities consist of performing efficient check-in and check-out procedures, assisting in the pre-registration and blocking of reservations, and handling cash and payment methods with precision. The role demands a thorough understanding of the hotel's front office computer systems or manual systems to execute daily transactions accurately. Effective management of special requests and knowledge of hotel rates, discounts, and cancellation policies are also essential for ensuring a seamless guest experience.

Our establishment values teamwork and high work ethic, seeking individuals who take initiative and enjoy creating positive experiences for guests. This position is well-suited for professionals who are detail-oriented, able to multitask, and are committed to upholding the hotel's standards of excellence. By joining our team, the successful candidate will contribute significantly to maintaining the integrity of our guest services and fostering a reputation for hospitality excellence.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to handle cash transactions accurately
Strong attention to detail
Flexibility to work nights, weekends and holidays
Excellent communication skills

Job Qualifications

High work ethic and self-initiative
Strong communication and interpersonal skills
Ability to work varying schedules including nights, weekends, and holidays
Experience with front office computer systems or manual reservation systems preferred
Ability to work well as part of a team and contribute to positive guest experiences

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Follow cancellation procedures and relocation procedures when necessary