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Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Our hiring establishment is a reputable hotel dedicated to providing exceptional hospitality and guest services in a welcoming and professional environment. As a key player in the hospitality industry, we pride ourselves on delivering outstanding customer experiences and maintaining high standards of service excellence. Our hotel is focused on ensuring guests enjoy their stay through personalized interactions and attention to detail, fostering a comfortable and enjoyable atmosphere.
We are seeking a Front Desk Agent who embodies professionalism and efficiency to join our team. This role is instrumental in the guest experience as it involves greeting guests, managing reservations, processing ... Show More
We are seeking a Front Desk Agent who embodies professionalism and efficiency to join our team. This role is instrumental in the guest experience as it involves greeting guests, managing reservations, processing ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to handle cash transactions accurately
- Strong attention to detail
- Flexibility to work nights, weekends and holidays
- Excellent communication skills
Job Qualifications
- High work ethic and self-initiative
- Strong communication and interpersonal skills
- Ability to work varying schedules including nights, weekends, and holidays
- Experience with front office computer systems or manual reservation systems preferred
- Ability to work well as part of a team and contribute to positive guest experiences
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Follow cancellation procedures and relocation procedures when necessary
Job Location
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