Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee assistance program
retirement savings plan
flexible schedule
Job Description
Legacy Heights is a reputable senior living community dedicated to providing high-quality residential experiences for seniors. Known for its warm and welcoming environment, Legacy Heights offers tailored services and amenities designed to enhance the lives of its residents. The establishment prides itself on fostering a community atmosphere that values comfort, dignity, and respectful care for every individual. With a strong commitment to customer service and engagement, Legacy Heights continuously seeks passionate professionals to join their team who can contribute positively to the community’s supportive environment.
The role of Concierge at Legacy Heights is pivotal as it directly shapes the first impression visitors, potential residents, and their families receive when interacting with the community. This full-time position requires working Monday through Friday, including every other weekend, making it an integral part of the community's daily operations and resident engagement strategy. The Concierge acts as the initial point of contact, managing both internal and external communication channels. Responsibilities include greeting guests and visitors warmly, handling calls efficiently, and supporting the marketing and sales teams by providing comprehensive community information. This role also supports recruitment by engaging with job candidates and assisting the associate director with the hiring process. Additionally, the Concierge ensures that communal areas like the Bistro are well-maintained, creating a pleasant atmosphere for residents and guests alike.
As an ambassador for Legacy Heights, the Concierge must exhibit excellent interpersonal skills, a friendly demeanor, and an organized approach to multitasking. Their duties extend to message management, appointment scheduling, and thoughtful gestures such as sending get-well and sympathy cards on behalf of the community. This position plays a key part in building a welcoming and supportive environment, promoting resident satisfaction, and aiding community growth through targeted outreach and exemplary customer service. With an emphasis on creating seamless and positive experiences, the Concierge is a vital team member contributing to the overall success and reputation of Legacy Heights as a premier senior living community.
The role of Concierge at Legacy Heights is pivotal as it directly shapes the first impression visitors, potential residents, and their families receive when interacting with the community. This full-time position requires working Monday through Friday, including every other weekend, making it an integral part of the community's daily operations and resident engagement strategy. The Concierge acts as the initial point of contact, managing both internal and external communication channels. Responsibilities include greeting guests and visitors warmly, handling calls efficiently, and supporting the marketing and sales teams by providing comprehensive community information. This role also supports recruitment by engaging with job candidates and assisting the associate director with the hiring process. Additionally, the Concierge ensures that communal areas like the Bistro are well-maintained, creating a pleasant atmosphere for residents and guests alike.
As an ambassador for Legacy Heights, the Concierge must exhibit excellent interpersonal skills, a friendly demeanor, and an organized approach to multitasking. Their duties extend to message management, appointment scheduling, and thoughtful gestures such as sending get-well and sympathy cards on behalf of the community. This position plays a key part in building a welcoming and supportive environment, promoting resident satisfaction, and aiding community growth through targeted outreach and exemplary customer service. With an emphasis on creating seamless and positive experiences, the Concierge is a vital team member contributing to the overall success and reputation of Legacy Heights as a premier senior living community.
Job Requirements
- High school diploma or GED required
- Prior customer service experience preferred
- Ability to work Monday through Friday, including every other weekend
- Good verbal and written communication skills
- Experience in the senior living industry is preferred
- Ability to handle multiple responsibilities efficiently
- Friendly and professional demeanor
Job Qualifications
- High school diploma or GED
- Proven customer service experience
- Knowledge of senior living industry preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a fast-paced environment
- Detail-oriented with good organizational skills
- Proficiency in basic computer data entry and telephony systems
Job Duties
- Greet potential residents, families, and visitors with warmth and professionalism
- Manage incoming external and internal calls promptly and courteously
- Communicate messages accurately and deliver them to intended recipients
- Provide comprehensive community information and support sales and marketing efforts
- Assist recruitment by supplying information to prospective candidates and launching the recruitment process
- Monitor and maintain cleanliness, refreshments, music, and atmosphere in the Bistro area
- Schedule and manage appointments for residents and family members
- Send get well and sympathy cards on behalf of the community
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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