Capitol Concierge logo

Part Time Concierge

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $17.50 - $20.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Paid Time Off
Company-paid Life Insurance
Comprehensive Healthcare
HRA Clarity Card
voluntary benefits
Flexible spending account
education assistance program
401(k) retirement plan
sick leave

Job Description

Capitol Concierge Inc. is a distinguished hospitality company specializing in providing exceptional concierge services within residential communities and commercial properties. Renowned for its commitment to delivering personalized and attentive customer service, the company focuses on creating welcoming and safe environments where residents and guests feel valued and supported. With a reputation built on professionalism, efficiency, and attention to detail, Capitol Concierge Inc. operates by maintaining high standards to ensure each community's quality of life is enhanced through comprehensive concierge services. The company values team members who exhibit strong communication skills, a polished demeanor, and a customer-focused approach, making it a great place for individuals passionate about hospitality and community engagement.

The part-time Concierge role at Capitol Concierge Inc. is pivotal in crafting a positive and seamless living experience for residents and visitors. This position requires candidates to serve as the friendly and professional face of the community, ensuring that all interactions at the front desk, lobby, and common areas reflect the company’s high service standards. The Concierge will manage a broad range of responsibilities, including maintaining the cleanliness and organization of the lobby, handling packages, assisting with service requests, managing visitor parking, and responding appropriately to emergencies. Available shifts include weekend late-night and evening hours, specifically Saturdays and Sundays from 11pm to 7am and 3pm to 11pm, respectively.

In this role, a Concierge must exhibit excellent organizational skills and the ability to multitask in a fast-paced setting while maintaining a calm and approachable attitude. The position also demands proficiency with technology, including Microsoft Office and familiarity with property management tools like Building Link or Key Link, enhancing communication, record-keeping, and service coordination. Professional appearance is mandatory, with a dress code requiring a black suit, white collared or button-up shirt, conservative necktie, and dress shoes to maintain the polished image of the company.

This position is ideal for individuals with at least a high school diploma, with preference given to those holding a bachelor's degree and prior experience in hospitality or customer service. The role values strong communication abilities, attention to detail, and problem-solving skills. Employees are expected to work independently while contributing positively to the team dynamic. Capitol Concierge Inc. fosters a collaborative work environment focused on excellence, where every team member’s contribution is vital to success.

Part-time Concierges at Capitol Concierge Inc. receive valuable benefits including sick leave and participation in a 401(k) retirement plan, underscoring the company's commitment to supporting its workforce. Through this role, employees have the opportunity to join a team dedicated to outstanding service and community well-being, making a meaningful impact every day. If you are passionate about hospitality and enjoy serving others with professionalism and courtesy, this part-time Concierge position represents a rewarding and growth-oriented career opportunity within a respected company.

Job Requirements

  • High school diploma
  • Ability to work weekend shifts including late night and evening hours
  • Excellent communication skills
  • Professional appearance and demeanor
  • Ability to perform light housekeeping tasks
  • Tech proficiency including Microsoft Office
  • Willingness to handle emergency situations and follow protocol
  • Ability to multitask and handle resident requests efficiently

Job Qualifications

  • High school diploma required
  • Bachelor degree preferred
  • 3 or more years of experience in hospitality customer service or a related field preferred
  • Strong verbal and written communication skills
  • Excellent organizational and multitasking abilities
  • Professional polished and customer-focused demeanor
  • Ability to follow instructions and handle constructive feedback
  • Detail-oriented efficient and able to work independently and as part of a team
  • Problem-solving mindset with analytical skills
  • Proficiency in Microsoft Office Suite 2013 or newer
  • Knowledge of Building Link or Key Link is a plus

Job Duties

  • Provide outstanding customer service adhering to Capitol Concierge Inc. standards
  • Keep the front desk lobby and entryways clean and organized
  • Perform light housekeeping tasks such as dusting sweeping entryways and cleaning glass doors
  • Maintain community refreshment areas including coffee water and continental breakfast
  • Answer phones provide information forward calls and take messages as needed
  • Sign for track and distribute packages to residents
  • Accept and log service requests from residents
  • Monitor and manage visitor parking and issue parking passes if applicable
  • Handle resident noise complaints after leasing office hours
  • Contact emergency services when necessary fire medical or police assistance
  • Track and inspect community amenity areas especially when rented by residents
  • Other duties as assigned by the supervisor

Job Criteria

Experience

Mid Level (3-7 years)


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