Part Time Associate Patient Care Coordinator

Brookfield, WI, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $29.00

Work Schedule

Standard Hours

Benefits

sign on bonus

Paid training

Comprehensive benefits package

incentive and recognition programs

equity stock purchase

401K contribution

Job Description

The Patient Access Representative role supports the delivery of patient care through essential administrative functions such as patient reception, scheduling, insurance verification, and payment processing for hospital and medical group campuses. This position is located at 195 Discovery Drive, Brookfield, WI 53045, and includes four weeks of paid training adjusted to the employee's schedule, ensuring new hires are well-prepared to succeed. Primary responsibilities encompass greeting visitors and patients—in person, by telephone, or video conferencing—ensuring excellent customer service at all points of contact. The role requires accurate entry and updating of patient demographic and financial information for early registration in the care process. Additionally, the Patient Access Representative collects patient liabilities, balances cash daily, coordinates admissions and bed assignments, and collaborates with multiple departments including Financial Counseling, Scheduling, and Financial Clearance for seamless patient encounters. This position offers competitive hourly pay ranging from $16.00 to $29.00 based on full-time employment, with eligibility for a $2,000 sign-on bonus for external applicants. UnitedHealth Group strives to create an inclusive workplace free of discrimination, committed to equity and addressing health disparities. Candidates must be 18 years or older and demonstrate the ability to work specified rotational shifts. This role represents an excellent opportunity to join a reputable organization where your contributions will impact health outcomes and community wellness.

Job Requirements

High school diploma or GED
One or more years of previous customer service experience in an office setting or professional work environment
Beginner level of proficiency with Microsoft Office products
Ability to work the specified rotating schedule including Sundays, Tuesdays, Thursdays, and Fridays
Must be 18 years of age or older

Job Qualifications

High school diploma or GED
One or more years of customer service experience in an office or professional work environment
Beginner proficiency with Microsoft Office products
Ability to work specified schedule including weekends and evenings
Must be 18 years of age or older
Preferred experience in medical office or hospital admitting or registration
Knowledge of electronic medical records systems
Understanding of medical terminology
Excellent customer service skills
Ability to work in fast-paced environments

Job Duties

Greet visitors and patients in person or via telephone or video conferencing upholding excellent customer service
Enter and update patient demographic and financial information ensuring early registration
Obtain appropriate applications and forms confirming signatures are on file and scan documents as needed
Provide patients with financial responsibility information and collect patient liabilities documenting amounts and balancing the cash box daily
Collaborate with Financial Counseling, Scheduling, Financial Clearance and clinical departments to complete patient encounters
Provide wayfinding instructions and assist with hospital information
Coordinate patient admission needs, bed assignments, and tracking boards
Meet or exceed audit accuracy standards working worklists and error reports timely and seeking assistance as needed
Perform other duties as requested