Parking Manager - The National

The National, Autograph Collection, is one of the most breathtaking luxury hotels situated in the heart of Oklahoma City. Housed within the historic First National Center, this elegant hotel boasts 146 exquisitely designed guest rooms, the award-winning Tellers Italian restaurant, and the iconic Great Hall, which serves as a prime social and event venue. The hotel seamlessly combines historic charm and modern sophistication, offering guests an unparalleled refined hospitality experience. Employees at The National are dedicated to delivering exceptional service in an awe-inspiring atmosphere where history meets contemporary elegance, making it a standout destination for discerning travelers and locals alike.

The role of Parking Manager at The National is a pivotal leadership position focused on ensuring an elevated and seamless guest experience from arrival to departure. The Parking Manager oversees valet operations while also providing leadership and support for front desk and broader guest services. This role demands a hands-on, service-driven leader who thrives in dynamic, fast-paced environments. The Parking Manager leads with confidence and accountability, consistently prioritizing guest satisfaction, safety, and operational excellence. They are responsible for managing daily valet operations, training and coaching the valet team, and ensuring compliance with safety and policy standards. Additionally, they act as a visible presence during peak times to maintain smooth service flow.

In addition to valet responsibilities, the Parking Manager plays a critical role in supporting front desk operations and guest services, including check-ins, check-outs, lobby coverage, and guest issue resolution. This position acts as a point of escalation for guest concerns and frequently serves as the Manager on Duty, overseeing overall property operations. Leadership and administrative duties include fostering a positive and accountable team culture, assisting in hiring and training, managing schedules and payroll, and ensuring appropriate staffing levels. The Parking Manager also partners with hotel leadership to identify opportunities for enhancing guest satisfaction and operational efficiency.

Candidates for this role bring prior hospitality leadership experience specifically in valet, parking, guest services, or front office operations, preferably in a luxury or upscale setting. They possess strong communication, organizational, and problem-solving skills, along with a keen focus on safety and accountability. Flexibility to work evenings, weekends, and holidays is essential, as is a valid driver’s license and clean driving record. The ability to safely operate various guest vehicles, including manual transmission, is required. Preferred qualifications include familiarity with branded hotel standards, experience with property management and valet software, and prior leadership experience in valet or parking operations.

Physically, the role requires the ability to stand and walk for extended periods, work in various indoor and outdoor conditions, move quickly between different areas, and occasionally lift up to 25 pounds. The National fosters an inclusive work environment where employees who are passionate about hospitality can thrive and grow their careers while contributing to delivering extraordinary guest experiences in a historic and elegant setting.