Papa John's Pizza logo

Papa John’s – Restaurant Manager & Assistant Manager - Rochester

Rochester, NY, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Monthly performance-based bonuses
Health Insurance
401(k) retirement plan
Vacation hours / paid time off
Employee Discounts
Career growth potential

Job Description

Papa John's is a leading international pizza delivery and takeout chain recognized for its commitment to quality ingredients and excellent customer service. As a prominent figure in the fast-food industry with locations around the world, Papa John's prides itself on delivering a consistently satisfying experience to customers. The company operates via a franchise system that empowers local entrepreneurs while maintaining the high standards of the national brand. Within the Rochester, NY area, Papa John's is seeking dedicated professionals to fill the roles of Restaurant Manager and Assistant Manager. These positions are full-time and report directly to the Franchise Owner or Area Manager, emphasizing a leadership structure that supports growth and accountability.

In these roles, you will be integral to the daily operations of a locally owned and managed Papa John's franchise. The environment encourages hands-on leadership, allowing for flexibility and a real sense of ownership over your work and results. As a Restaurant Manager or Assistant Manager, your responsibilities go beyond supervising day-to-day activities; you are tasked with fostering a positive team environment, ensuring that every team member is trained, motivated, and aligned with the company’s standards for customer service and product quality. You'll manage operational aspects such as labor, food, and supply costs, along with cash handling and shift reporting, to ensure the restaurant meets its financial goals while staying compliant with health and safety regulations. The leadership you provide will directly impact the restaurant’s performance, sales, and overall team morale.

These leadership roles provide excellent career growth potential within the franchise, with opportunities for advancement based on performance and individual effort. Whether you are stepping into management for the first time or bringing years of multi-shift leadership experience, Papa John's invites you to join a team where your leadership skills will be valued and nurtured. The company also emphasizes flexibility in scheduling and requires availability for nights, weekends, and holidays, reflecting the dynamic nature of the quick-service restaurant industry. Overall, this is a rewarding opportunity for individuals passionate about restaurant management, with the added benefits of stability, competitive compensation, and a supportive work culture.

Job Requirements

  • Must be 18 years or older
  • Prior management or leadership experience preferably in restaurant or retail
  • Food service or quick-service restaurant experience a plus
  • Reliable transportation and willingness to travel within the Rochester area
  • Availability to work nights, weekends, and holidays
  • Ability to work 40+ hours per week in a fast-paced environment
  • Strong leadership, communication, and customer service skills

Job Qualifications

  • Management or leadership experience in restaurant or retail preferred
  • Supervisory or shift lead experience for Assistant Manager candidates
  • Full restaurant or multi-shift leadership experience for Manager candidates
  • Strong leadership skills
  • Excellent communication skills
  • Proven customer service skills
  • Ability to work effectively under pressure

Job Duties

  • Lead, coach, and motivate a team of 8-15 employees
  • Ensure high-quality products and excellent customer service
  • Manage labor, food, and supply costs within budget
  • Oversee cash handling, deposits, and shift reports
  • Maintain a clean, safe, and compliant restaurant environment
  • Recruit, train, and develop new team members
  • Manage scheduling and staffing coverage
  • Execute Papa John's operational standards and local health regulations
  • Open and close the restaurant as scheduled
  • Drive performance, sales, and team morale through leadership and accountability

Job Criteria

Experience

Mid Level (3-7 years)


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