Overnight Valet Attendant (Shift Times: 11:00pm - 7:00am) - Aloft Element Downtown Austin

Towne is a leading arrival through departure experience company that has been enriching communities and enhancing lives for nearly four decades. With a workforce of over 14,000 dedicated team members, Towne specializes in providing best-in-class parking and hospitality solutions through a fully integrated technology platform. The company aims to deliver seamless parking and mobility experiences in diverse environments where people live, learn, work, play, rejuvenate, and recover. Towne focuses on creating exceptional experiences and making a positive impact on every individual they serve each year.

As an employer, Towne is committed to offering competitive and fair compensation that reflects each candidate's skills, experience, education, and location. For this particular position, the hourly wage ranges from $16 to $17 per hour, with potential tips ranging from $20 to $22 per hour. This is a full-time overnight role, with shift hours spanning from 11:00 pm to 7:00 am. Furthermore, Towne provides an array of benefits including access to accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and eligibility for participation in a 401(k) retirement savings plan, depending on job classification and tenure.

The Guest Service Associate role is critical in maintaining Towne's reputation for outstanding hospitality. This role centers on delivering unmatched guest services with attention, friendliness, and efficiency during arrival and departure. The associate is responsible for safely parking and retrieving guest vehicles and offering assistance with luggage handling. Key responsibilities extend to greeting guests warmly, managing vehicle check-in and check-out processes meticulously, providing directions and local information, and handling guest amenities in a professional manner.

This position requires a candidate who thrives in a fast-paced, service-oriented environment and is committed to safety and hospitality excellence. The role demands physical stamina, including the ability to lift significant weight and work in varying weather conditions, since a significant portion of the duties are performed outdoors. Candidates must have a valid driver's license and the skills necessary for safe vehicle operation, including proficiency in parallel parking and preferably manual transmissions.

Towne emphasizes respectful, professional interactions using guests' last names to personalize engagement and demonstrate genuine care. Employees are expected to uphold Towne’s high standards of communication, including proper phone etiquette and the ability to manage confidential guest information responsibly. The Guest Service Associate acts as an ambassador of the Towne brand, ensuring that every guest’s visit is seamless and enjoyable from beginning to end.

Working under clear guidelines and receiving regular oversight, the associate is empowered to make operational decisions within established procedures, balancing efficiency and safety. Physical demands are significant, and employees must be comfortable standing or walking for extended periods, handling luggage, and operating vehicles carefully. The role also requires an understanding of arithmetic operations related to fare calculations and the ability to interpret timekeeping systems correctly.

Overall, joining Towne in this role offers the opportunity to be part of an innovative, technology-forward company that values teamwork, customer service, and community impact. The Guest Service Associate contributes directly to the positive journeys of millions annually, promoting a welcoming, efficient, and pleasant environment that reflects Towne’s core values of excellence and care.