Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $20.74
Work Schedule
Standard Hours
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to providing exceptional guest experiences through superior valet and parking services. With a strong commitment to creating smiles, Towne Park's mission is to impact millions of patients, visitors, and guests by delivering compassionate and friendly support that eases anxieties and enhances their stay or visit. The company prides itself on fostering a rewarding work environment where employees can make a difference every day, whether by assisting guests with luggage, offering directions, or ensuring efficient vehicle parking and retrieval. Towne Park emphasizes the importance of customer service, professionalism, and attention to detail in all interactions with guests, colleagues, and clients.
The role of a Guest Service Associate at Towne Park is a vital position focused on providing outstanding hospitality services to guests during night shifts, specifically from 10pm to 8am, Monday through Sunday. The Guest Service Associate is responsible for safely parking and retrieving guest vehicles, assisting with bell services including luggage delivery and pick up where applicable, and delivering an overall welcoming, cooperative, and professional presence. This position offers an hourly base pay starting at $20.74 per hour plus tips and includes a $2 shift differential for overnight hours, making it an excellent opportunity for individuals seeking to work in a dynamic hospitality environment with competitive compensation.
As a Guest Service Associate, employees gain meaningful experience in customer service within the hospitality and valet parking industry. The role demands a thorough understanding of proper customer engagement, safe vehicle handling, attention to parking procedures, and the ability to respond to a variety of guest inquiries. Employees also get access to insurance benefits including accident, critical illness, hospital indemnity, and telemedicine, as well as eligibility to enroll in the company’s 401k retirement plan, depending on their employment status.
This position involves physical activity and the capacity to work in varying weather conditions as most tasks are performed outdoors. Candidates should be comfortable with lifting up to 100 pounds occasionally and be prepared to remain on their feet for long periods. The working environment at Towne Park encourages teamwork, accountability, and a guest-centered approach, ensuring that the service offered aligns with company standards and customer expectations. The ideal candidate will be service-oriented, proactive, and capable of efficiently managing guest services during overnight hours while maintaining safety and professionalism at all times.
Towne Park fosters an inclusive and supportive work culture where every associate is valued and recognized for their contributions. The company understands the importance of providing reasonable accommodations to individuals with disabilities to perform their essential functions. By joining Towne Park as a Guest Service Associate, employees are not only stepping into a job role but becoming part of a company dedicated to making a positive impact on every guest's experience and creating lasting smiles every day.
The role of a Guest Service Associate at Towne Park is a vital position focused on providing outstanding hospitality services to guests during night shifts, specifically from 10pm to 8am, Monday through Sunday. The Guest Service Associate is responsible for safely parking and retrieving guest vehicles, assisting with bell services including luggage delivery and pick up where applicable, and delivering an overall welcoming, cooperative, and professional presence. This position offers an hourly base pay starting at $20.74 per hour plus tips and includes a $2 shift differential for overnight hours, making it an excellent opportunity for individuals seeking to work in a dynamic hospitality environment with competitive compensation.
As a Guest Service Associate, employees gain meaningful experience in customer service within the hospitality and valet parking industry. The role demands a thorough understanding of proper customer engagement, safe vehicle handling, attention to parking procedures, and the ability to respond to a variety of guest inquiries. Employees also get access to insurance benefits including accident, critical illness, hospital indemnity, and telemedicine, as well as eligibility to enroll in the company’s 401k retirement plan, depending on their employment status.
This position involves physical activity and the capacity to work in varying weather conditions as most tasks are performed outdoors. Candidates should be comfortable with lifting up to 100 pounds occasionally and be prepared to remain on their feet for long periods. The working environment at Towne Park encourages teamwork, accountability, and a guest-centered approach, ensuring that the service offered aligns with company standards and customer expectations. The ideal candidate will be service-oriented, proactive, and capable of efficiently managing guest services during overnight hours while maintaining safety and professionalism at all times.
Towne Park fosters an inclusive and supportive work culture where every associate is valued and recognized for their contributions. The company understands the importance of providing reasonable accommodations to individuals with disabilities to perform their essential functions. By joining Towne Park as a Guest Service Associate, employees are not only stepping into a job role but becoming part of a company dedicated to making a positive impact on every guest's experience and creating lasting smiles every day.
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver’s license for the state you are applying to work or within a commutable distance
- One (1) month related experience and/or training or equivalent education and experience
- Ability to operate a vehicle safely and cautiously
- Ability to communicate clearly and effectively in English
- Ability to work overnight shifts from 10pm to 8am
- Ability to perform physical tasks including lifting up to 100 pounds occasionally
- Availability to work Monday through Sunday nights
- Willingness to work outdoors in various weather conditions
- Ability to follow established procedures and safety guidelines
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One (1) month related experience and/or training, or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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