Overnight Hotel Valet Attendant (Shift Time: 11:00pm - 7:00am) - Hilton Anatole
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $14.00 - $18.00
Work Schedule
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider of parking management services, known for delivering exceptional hospitality and convenience to guests across various locations. As a company, Towne Park specializes in offering professional parking solutions that combine efficiency, safety, and friendly customer service. Their commitment to quality service ensures that clients receive top-tier valet and guest parking experiences tailored to meet the unique needs of each property they serve, including hotels, event venues, and urban commercial centers.
Towne Park is dedicated to fostering a work environment that values integrity, respect, and professionalism, aiming to create memorable experiences not just for guests but for employees as well. The company supports its staff with competitive, fair compensation packages that reflect individual skills, experience, and location. For this role, the hourly base pay is set at $14, with the opportunity to earn an additional $16 to $18 per hour in tips. Employees gain access to several valuable benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and the option to participate in a 401k retirement savings plan. Though benefits eligibility depends on job classification and employment duration, Towne Park emphasizes its commitment to supporting employees’ well-being and financial future.
The Guest Service Associate position is designed for individuals who excel in delivering attentive, friendly, and efficient hospitality services in an overnight shift environment from 11:00 pm to 7:00 am. This role plays a crucial part in maintaining the positive reputation of Towne Park by providing exceptional service to guests, ensuring a safe and welcoming atmosphere from arrival to departure. Responsibilities focus heavily on parking and retrieving guest vehicles safely and promptly, assisting with guest luggage, and offering personalized guest services such as directions, reservations, and information about local attractions. The associate also handles the administrative tasks related to parking tickets, revenue collection, and maintaining detailed records to guarantee a smooth operational flow.
This overnight shift role requires the ability to maintain a professional and courteous demeanor at all times, particularly as the associate is often the first and last point of contact for guests during their visit. The associate must be comfortable working primarily outdoors in varying weather conditions and prepared to engage in physical activities such as lifting up to 100 pounds, walking, standing for extended periods, and performing tasks involving manual dexterity and situational awareness. Mastery of parking protocols, including the use of manuals transmissions and parallel parking techniques, adds to the competencies valued in this position.
Working at Towne Park as a Guest Service Associate offers candidates the chance to develop customer service skills in a dynamic setting that can lead to further career growth within the hospitality and parking management industry. The role also provides a rewarding experience for service-oriented individuals who thrive in fast-paced environments where attention to detail, safety, and guest satisfaction are paramount. With its supportive culture, clear operational guidelines, and focus on employee benefits, Towne Park is a preferred employer for those seeking a stable and engaging career in hospitality and guest services.
Towne Park is dedicated to fostering a work environment that values integrity, respect, and professionalism, aiming to create memorable experiences not just for guests but for employees as well. The company supports its staff with competitive, fair compensation packages that reflect individual skills, experience, and location. For this role, the hourly base pay is set at $14, with the opportunity to earn an additional $16 to $18 per hour in tips. Employees gain access to several valuable benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and the option to participate in a 401k retirement savings plan. Though benefits eligibility depends on job classification and employment duration, Towne Park emphasizes its commitment to supporting employees’ well-being and financial future.
The Guest Service Associate position is designed for individuals who excel in delivering attentive, friendly, and efficient hospitality services in an overnight shift environment from 11:00 pm to 7:00 am. This role plays a crucial part in maintaining the positive reputation of Towne Park by providing exceptional service to guests, ensuring a safe and welcoming atmosphere from arrival to departure. Responsibilities focus heavily on parking and retrieving guest vehicles safely and promptly, assisting with guest luggage, and offering personalized guest services such as directions, reservations, and information about local attractions. The associate also handles the administrative tasks related to parking tickets, revenue collection, and maintaining detailed records to guarantee a smooth operational flow.
This overnight shift role requires the ability to maintain a professional and courteous demeanor at all times, particularly as the associate is often the first and last point of contact for guests during their visit. The associate must be comfortable working primarily outdoors in varying weather conditions and prepared to engage in physical activities such as lifting up to 100 pounds, walking, standing for extended periods, and performing tasks involving manual dexterity and situational awareness. Mastery of parking protocols, including the use of manuals transmissions and parallel parking techniques, adds to the competencies valued in this position.
Working at Towne Park as a Guest Service Associate offers candidates the chance to develop customer service skills in a dynamic setting that can lead to further career growth within the hospitality and parking management industry. The role also provides a rewarding experience for service-oriented individuals who thrive in fast-paced environments where attention to detail, safety, and guest satisfaction are paramount. With its supportive culture, clear operational guidelines, and focus on employee benefits, Towne Park is a preferred employer for those seeking a stable and engaging career in hospitality and guest services.
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state of employment or a commutable distance from the state
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English
- Ability to understand and perform basic arithmetic operations including currency calculations
- Ability to work overnight shifts between 11:00pm and 7:00am
- Ability to handle physical demands including lifting up to 100 pounds
- Willingness to work primarily outdoors in varying weather conditions
- Ability to perform parking duties safely and cautiously
- Strong customer service and communication skills
Job Qualifications
- High school diploma or general education degree (GED)
- One month related experience and/or training
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Must hold a valid driver's license for the state you are applying to work, or within a commutable distance
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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