Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
INDHOTEL is a well-established hospitality company dedicated to delivering exceptional guest experiences through impeccable service and attention to detail. As a prominent player in the hotel industry, INDHOTEL prides itself on creating welcoming environments where guests feel valued and cared for from the moment they arrive. The company fosters a team-oriented culture that emphasizes professionalism, positivity, and personalized service to ensure every visit is memorable and extraordinary. With a commitment to excellence, INDHOTEL continuously enhances its offerings to align with the evolving needs of travelers and the broader hospitality market.
The Overnight Guest Service Agent role at INDHOTEL is a multifaceted position encompassing valet, parking, and bell services designed to provide a seamless and welcoming guest experience. This role serves as the vital first point of contact for guests beginning their journey at the hotel and its food and beverage outlets. The agent is expected to act as a positive ambassador who brings an energetic and friendly demeanor, setting a tone of warmth and professionalism. By delivering singular, remarkable, and personalized service, the Overnight Guest Service Agent helps create a healthy and vibrant working environment that supports smooth operations and excellent customer interactions.
This role demands proficiency in managing arrivals and departures efficiently while offering valet and parking assistance. The agent is responsible for accurate guest vehicle tracking and billing using specialized parking software, and for safeguarding all guest belongings entrusted to the hotel. Understanding the neighborhood's attractions, events, and offerings enhances the agent's ability to assist guests with tailored recommendations, thereby enriching their overall stay. The position requires close collaboration with Front Office, Food & Beverage, Sales, and Entertainment teams to ensure VIP treatment is extended to all guests, especially those recognized for special occasions or high-profile visits.
In addition, the Overnight Guest Service Agent maintains security protocols, supports emergency and safety procedures, and monitors hotel property to prevent damage and ensure preservation. The role involves generating daily shift reports to provide the Front Office team with critical information for operational continuity. By combining technical know-how, interpersonal skills, and a guest-centric mindset, individuals in this role contribute significantly to INDHOTEL's reputation for outstanding hospitality and service excellence.
The Overnight Guest Service Agent role at INDHOTEL is a multifaceted position encompassing valet, parking, and bell services designed to provide a seamless and welcoming guest experience. This role serves as the vital first point of contact for guests beginning their journey at the hotel and its food and beverage outlets. The agent is expected to act as a positive ambassador who brings an energetic and friendly demeanor, setting a tone of warmth and professionalism. By delivering singular, remarkable, and personalized service, the Overnight Guest Service Agent helps create a healthy and vibrant working environment that supports smooth operations and excellent customer interactions.
This role demands proficiency in managing arrivals and departures efficiently while offering valet and parking assistance. The agent is responsible for accurate guest vehicle tracking and billing using specialized parking software, and for safeguarding all guest belongings entrusted to the hotel. Understanding the neighborhood's attractions, events, and offerings enhances the agent's ability to assist guests with tailored recommendations, thereby enriching their overall stay. The position requires close collaboration with Front Office, Food & Beverage, Sales, and Entertainment teams to ensure VIP treatment is extended to all guests, especially those recognized for special occasions or high-profile visits.
In addition, the Overnight Guest Service Agent maintains security protocols, supports emergency and safety procedures, and monitors hotel property to prevent damage and ensure preservation. The role involves generating daily shift reports to provide the Front Office team with critical information for operational continuity. By combining technical know-how, interpersonal skills, and a guest-centric mindset, individuals in this role contribute significantly to INDHOTEL's reputation for outstanding hospitality and service excellence.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality roles preferred
- Ability to work overnight shifts
- Good communication skills
- Physically able to perform duties including lifting and standing for prolonged periods
- Basic computer proficiency
- Positive attitude and energetic demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel guest services, valet or bell services preferred
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- Knowledge of parking management software is an asset
- Familiarity with local area and attractions
- Basic understanding of safety and emergency procedures
- Customer-focused with excellent problem-solving abilities
Job Duties
- Ensures a seamless arrival and departure experience while providing parking, valet and bell service
- Provides daily shift reports to the Front Office team to ensure proper tracking and billing
- Ensures all guests are recognized and welcomed through prompt and courteous service
- Maintains a deep knowledge of the neighborhood, events and activities
- Nurtures relationships with guests and local businesses to benefit the hotel and its guests
- Collects and sustains thorough knowledge of room locations, types, facilities, amenities, events and F&B offerings
- Ensures security of guest belongings and understands safety and emergency procedures
- Monitors hotel property to prevent damage
- Uses parking software for tracking and billing
- Anticipates guest needs and delivers unparalleled service
- Works closely with various departments to provide VIP treatment to guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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