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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive hourly rate
Benefits for eligible full-time employees
Career growth opportunities
Employee Discounts
collaborative culture
Job Description
ROOST Apartment Hotels is a distinguished collection of apartment-style hotels crafted for extended stays and modern travelers who value thoughtful design, flexible living, and intuitive service. These unique properties blend the comfort of home with the premium amenities typically found in boutique hotels, resulting in spaces that are inviting yet sophisticated. At the heart of this brand's ethos is the commitment to offering a seamless guest experience that balances elevated design elements with approachable hospitality. ROOST Rainey Street, located in the vibrant city of Austin, Texas, exemplifies this concept by providing guests with a design-forward and comfortable stay, deeply rooted... Show More
Job Requirements
- previous hotel, hospitality, concierge, or guest service experience preferred
- comfortable working overnight shifts independently
- strong communication and interpersonal skills
- highly organized with strong attention to detail
- ability to multitask and remain calm in a fast-paced environment
- proficient with hotel systems and basic computer programs preferred
- flexible schedule including weekends and holidays
- positive attitude and team-oriented mindset
Job Qualifications
- previous hotel, hospitality, concierge, or guest service experience preferred
- comfortable working overnight shifts independently
- strong communication and interpersonal skills
- highly organized with strong attention to detail
- ability to multitask and remain calm in a fast-paced environment
- proficient with hotel systems and basic computer programs preferred
- flexible schedule including weekends and holidays
- positive attitude and team-oriented mindset
Job Duties
- welcome guests with a warm and professional demeanor during check-in and check-out
- respond to guest questions, requests, and concerns promptly and thoughtfully
- monitor overnight property activity and maintain a secure environment for guests and team members
- complete nightly audit procedures and ensure accurate reporting and billing
- coordinate with housekeeping, maintenance, and management teams regarding overnight issues or updates
- answer phones, emails, and guest communications in a timely manner
- assist with reservations, room assignments, and operational tasks as needed
- maintain cleanliness and organization of the front desk and lobby areas
- provide local recommendations and concierge-style service reflective of the roost brand
- handle guest situations with professionalism, discretion, and problem-solving skills
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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