Overnight Concierge

Grand Living is revolutionizing the way multiple generations enjoy life, rapidly establishing itself as an iconic brand in senior hospitality. Initially founded with a vision to develop unique senior living communities, Grand Living has grown into a distinguished collection of residences that combine luxury-inspired amenities with exceptional service, providing residents and guests an unmatched living experience. Each community is thoughtfully designed with elegant apartments featuring stunning decor and meticulous attention to design excellence at every corner. More importantly, beyond the impressive architecture, what truly defines Grand Living is its people. The team members at Grand Living are committed to delivering unparalleled personalized service in every interaction, positioning the human element at the heart of their hospitality approach. Their dedication ensures every resident experiences comfort, respect, and a profound sense of belonging within the community.

Grand Living is seeking a Concierge to serve as a crucial point of contact within their senior living community. This role is available on a part-time or full-time basis with shifts from 10pm to 6:30am, requiring open availability seven days a week. The Concierge position is a night role that demands responsibility, attentiveness, and excellent interpersonal skills to enhance the overall resident experience during overnight hours. Tasked with providing courteous, timely, and professional service known as The Sterling Touch®, the Concierge handles a variety of administrative and support duties to maintain the smooth operation of the community. Duties include performing clerical tasks, coordinating activities, managing resident requests, distributing correspondence, directing phone calls, and greeting visitors and guests warmly. The Concierge acts as the community’s welcoming voice and first point of contact, ensuring that residents, families, visitors, and staff receive positive, helpful, and friendly interactions around the clock.

Working under the direction of the Business Office Manager, the Concierge role adheres strictly to community standards, procedures, policies, and practices that reflect Grand Living’s mission and values. The ideal candidate possesses strong communication skills, customer service experience preferably in senior housing, physical ability to perform job responsibilities without prolonged sitting, and the ability to lift and push light loads. Grand Living offers competitive compensation alongside a generous benefits package for full-time employees, including paid time off starting at 120 hours in the first year, affordable medical, dental, and vision insurance, a 401(k) with company match, life insurance coverage, and employee assistance programs. Employees also enjoy the upscale environment featuring exquisite cuisine with free employee meals and access to spa and fitness facilities during designated times. In respecting its diverse workforce, Grand Living prides itself on being an equal opportunity employer committed to fostering an inclusive, supportive workplace where differences are not only accepted but celebrated.