Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.05 - $28.05
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
Paid sick time
401(k) Plan
associate discount
Job Description
Burlington Stores, Inc. is one of the largest off-price retailers in the United States, known for offering excellent apparel, home goods, and accessories at unbeatable prices. As a rapidly growing brand in the retail sector, Burlington has built a reputation for combining quality merchandise with outstanding customer service. The company thrives on inclusivity, diversity, and teamwork, making it an attractive destination for talented professionals seeking career growth and development opportunities in a dynamic retail environment. Burlington Stores operate throughout the country, continuously expanding its store footprint while maintaining a strong focus on supporting the communities where it operates.
The role of Operations Service Manager at Burlington is a critical leadership position responsible for managing the overall operations of the store while exemplifying the company’s core values. This full-time, hourly position offers a competitive wage ranging from $21.05 to $28.05 per hour and is located at the Gainesville, Florida store, specifically at 2643 NW 13th St, Unit 20. The ideal candidate must be an experienced retail manager who thrives in a fast-paced, process-driven environment that values organization, multitasking, and efficiency.
As an Operations Service Manager, you will play an integral part in leading store teams including Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors. Your leadership will help reinforce service quality and professional standards across all customer touchpoints. This role entails coaching, training, and mentoring the teams you oversee, fostering a positive work environment that encourages collaboration and continuous improvement. Your influence will ensure smooth daily store operations with a special focus on asset protection, sales compliance, customer service excellence, and inventory accuracy.
This position requires a hands-on leader who values integrity, communication, and the ability to build strong teams. You will often serve as the Manager on Duty (MOD), demonstrating the leadership example needed for both customers and associates to drive positive business results. Your responsibilities extend beyond operational management to include supporting the Store Manager in staffing, interviewing, training, and succession planning efforts. Effective communication with district and regional management teams is also essential to align store goals with broader company objectives.
Burlington is committed to offering comprehensive benefits including medical, dental, vision, life and disability insurance, paid time off, paid holidays, and a 401(k) plan, making this role attractive for those seeking both professional development and personal well-being. If you are a passionate leader eager to make a difference in retail operations and a collaborative workplace, this role offers a fulfilling career path with opportunities for growth and advancement within a respected retail brand.
The role of Operations Service Manager at Burlington is a critical leadership position responsible for managing the overall operations of the store while exemplifying the company’s core values. This full-time, hourly position offers a competitive wage ranging from $21.05 to $28.05 per hour and is located at the Gainesville, Florida store, specifically at 2643 NW 13th St, Unit 20. The ideal candidate must be an experienced retail manager who thrives in a fast-paced, process-driven environment that values organization, multitasking, and efficiency.
As an Operations Service Manager, you will play an integral part in leading store teams including Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors. Your leadership will help reinforce service quality and professional standards across all customer touchpoints. This role entails coaching, training, and mentoring the teams you oversee, fostering a positive work environment that encourages collaboration and continuous improvement. Your influence will ensure smooth daily store operations with a special focus on asset protection, sales compliance, customer service excellence, and inventory accuracy.
This position requires a hands-on leader who values integrity, communication, and the ability to build strong teams. You will often serve as the Manager on Duty (MOD), demonstrating the leadership example needed for both customers and associates to drive positive business results. Your responsibilities extend beyond operational management to include supporting the Store Manager in staffing, interviewing, training, and succession planning efforts. Effective communication with district and regional management teams is also essential to align store goals with broader company objectives.
Burlington is committed to offering comprehensive benefits including medical, dental, vision, life and disability insurance, paid time off, paid holidays, and a 401(k) plan, making this role attractive for those seeking both professional development and personal well-being. If you are a passionate leader eager to make a difference in retail operations and a collaborative workplace, this role offers a fulfilling career path with opportunities for growth and advancement within a respected retail brand.
Job Requirements
- 3+ years of retail management or store operations experience at an off price, big box, specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required
- Ability to lift and move boxes weighing up to 40 lbs
- Experience utilizing scheduling and reporting computer software
- Travel may be required from time to time
Job Qualifications
- 3+ years of retail management or store operations experience at an off price, big box, specialty or medium to large-sized, multi-unit retail organization
- Experience utilizing scheduling and reporting computer software
- Proven leadership skills with ability to lead and develop teams
- Strong communication and interpersonal skills
- Ability to work a flexible schedule including early mornings, nights, weekends, and holidays
Job Duties
- Lead the customer service and cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures
- Provide guidance to the customer service supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers
- Manage the overall execution of operations and receiving SOPs
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the receiving supervisor to maintain the accuracy of inventory
- Act as the manager on duty (MOD)
- setting the leadership example for customers, associates, and ultimately, driving results in the store
- Support the store manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
- Assist in the management of other store operations areas as needed
- Communicate effectively with the district and regional management teams
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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