Operations/Service Manager

Burlington Stores, Inc. is one of the largest off-price retailers in the United States, known for offering high-quality, name-brand merchandise at everyday low prices. With thousands of stores across the country, Burlington is committed to delivering an exceptional shopping experience to its customers, focusing on value, service, and variety. The company strongly emphasizes core values such as integrity, teamwork, and respect, fostering a positive and inclusive work environment where associates feel valued and empowered. Burlington is a rapidly growing brand that offers extensive training and development opportunities, enabling its employees to grow professionally and personally within the organization. The company is an equal opportunity employer dedicated to workplace diversity and inclusion, supporting communities where its stores operate, and maintaining a culture of respect and continuous improvement.

As an Operations Service Manager at Burlington, you will play a vital leadership role in managing daily store operations and supporting the overall success of the business. This full-time position offers a competitive salary range from $20.00 to $26.65 per hour and requires working a flexible schedule including early mornings, nights, weekends, and holidays. In this role, you will be a key member of the store leadership team, directly influencing the customer experience and business outcomes through effective team management and operational excellence. You will lead and develop a diverse team including Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors. Your responsibilities will include coaching and training to ensure associates consistently deliver outstanding customer service and uphold professionalism.

You will oversee critical operational processes such as customer service management, cashier operations, receiving procedures, inventory accuracy, and compliance with company policies regarding asset protection, safekeeping of company funds, and sales records. Additionally, you will act as the Manager on Duty, setting the leadership example in the store and addressing daily challenges with confidence and efficiency. Your role involves close collaboration with the Store Manager and district leadership to support staffing, recruitment, training, and succession planning. Effective communication with district and regional management teams is essential to align store operations with broader company goals.

This position is ideal for a proven leader who thrives in a fast-paced, process-driven environment and is highly organized with excellent multitasking abilities. Experience in retail management or store operations within off-price, big box, specialty, or multi-unit retail organizations will be instrumental to your success. Physical capability to handle lifting boxes up to 40 lbs and availability to travel occasionally are also required. If you are a motivated professional seeking a dynamic role with opportunities for career advancement and working with a supportive, energetic team, Burlington's Operations Service Manager position offers a rewarding and challenging career path.