Operations Supervisor

Arbor Lodging is a prominent hotel investment and management company with a rapidly expanding portfolio of properties across the United States, Mexico, and the Caribbean. With a strong reputation for managing hotels under some of the most recognized lodging brands in the world—including Marriott, Hilton, Hyatt, and IHG—Arbor Lodging has established itself as a trusted partner for these major hospitality players. The company’s core philosophy revolves around a service ethos that is proactive and holistic, aiming to create an atmosphere where guests feel genuinely welcomed and supported throughout every stage of their stay. In addition to its guest-centered approach, Arbor Lodging fosters a corporate culture that is deeply people-focused, data-driven, and result-oriented, making it an excellent place for professionals seeking to develop their careers in the hospitality industry.

The company’s commitment to its guiding principles such as integrity, kindness, accountability, high standards, and embracing diversity shapes every aspect of its operations, creating an environment that nurtures growth, development, and ongoing progression among its team members. Arbor Lodging is proud to maintain equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or genetics, ensuring a respectful and inclusive workplace.

The role of Operations Supervisor at Arbor Lodging offers an exciting opportunity to work in a dynamic hotel environment where leadership, operational excellence, and guest satisfaction are paramount. This is a full-time hourly position paying $20/hour, designed for candidates with at least one year of hospitality operations experience who are ready to take on responsibilities that directly influence the quality of stay for guests and efficiency of hotel operations.

As an Operations Supervisor, you will assist the operations leadership team by managing critical front desk duties, maintaining operational logbooks, resolving customer requests promptly, and supporting the overall functionality of the hotel property. This role not only emphasizes operational efficiency but also focuses heavily on team building, employee training, and ongoing motivation to ensure both guest and staff satisfaction are achieved consistently.

Your day-to-day will involve close collaboration with all department heads to ensure the hotel premises meet the standards expected for their category, from cleanliness and ambiance to service readiness and staff grooming. You will be actively involved in inspecting all departments for adherence to standard operating procedures (SOPs), facilitating communication and coordination among teams, and overseeing service recovery processes to maximize customer satisfaction.

Additionally, you will play a hands-on role in employee development, identifying learning needs, helping with training initiatives, and providing timely and constructive feedback to team members. Regular meetings with marketing teams to discuss inquiries and follow-ups will also be part of your responsibilities, aimed at driving business growth and maintaining high occupancy rates.

This role demands someone who is organized, can juggle multiple tasks efficiently, and is comfortable working varied shifts including days, evenings, weekends, and holidays. Moderate computer skills—including proficiency in Windows and Microsoft Office—and strong communication abilities both in writing and verbally are essential. If you are passionate about hospitality, enjoy working in a collaborative environment, and thrive when leading teams toward operational excellence, the Operations Supervisor position at Arbor Lodging presents a rewarding career opportunity with competitive pay and substantial growth potential.