Operations Supervisor

Fairfield by Marriott is a globally recognized hotel brand known for providing simple, beautiful stays with welcoming hospitality at excellent value. As part of Marriott International, one of the world's leading hospitality companies, Fairfield brings the tradition of the Marriott family farm heritage to the hotel experience, offering guests comfort and reliability across more than 1,000 locations worldwide. The brand prides itself on delivering the Fairfield Guarantee, a commitment ensuring every guest leaves the hotel satisfied. Marriott International fosters a welcoming workplace culture rooted in diversity, inclusion, and equal employment opportunities, allowing employees to thrive while making meaningful contributions.

This opportunity is for a full-time Rooms and Guest Services Operations role listed under job number 26070504, located at 19310 Harvill Ave, Perris, California. This position is non-management and offers an hourly pay of $18.75. The schedule includes day and evening shifts aligned with the operational needs of a new hotel opening.

The role focuses on delivering exceptional guest services and performing key front desk responsibilities to ensure smooth hotel operations. Duties include processing guest check-ins and check-outs, verifying reservations, assigning rooms, activating room keys, and handling walk-in guests by selling available rooms while ensuring rates comply with market standards. The position requires maintaining accurate shift reports, documenting employee shift logs and daily memos, and liaising with various departments such as bell staff and housekeeping to address guest requests or issues promptly. Being the initial point of contact, the role also involves upholding company standards in guest service, staff training assistance, performance evaluation, and fostering a positive work environment.

Candidates will engage in safety trainings and certifications, observe company policies and personal appearance standards, maintain confidentiality of proprietary information, and protect company assets. The role demands excellent communication skills, the ability to anticipate and fulfill guest needs, and demonstrating professionalism in every interaction. Physical requirements include standing, walking, or sitting for extended periods and the ability to move objects weighing up to 25 pounds without assistance. Flexibility to perform other reasonable job duties as assigned by supervisors is expected.

Fairfield by Marriott emphasizes a culture of respect, fairness, and open communication. The organization encourages applicants from diverse backgrounds and adheres to federal and state laws regarding non-discrimination and providing opportunities to qualified individuals with criminal histories. Working here means being part of a global community where you can deliver your best work, fulfill your purpose, collaborate with an incredible team, and become your best self. This position not only offers a competitive hourly wage but also a chance to build a rewarding career within a globally respected hospitality brand.