Operations Supervisor

Stonebridge is a renowned hospitality company dedicated to providing exceptional guest experiences through impeccable service and operational excellence. As a leading hotel management firm, Stonebridge prides itself on fostering a welcoming and professional environment for both guests and employees. The company operates a portfolio of hotels across diverse locations, including New York, New York, where this position is based. Stonebridge is committed to equal employment opportunities, offering a work culture that encourages growth, diversity, and inclusion.

The role of Operations Supervisor at Stonebridge’s New York hotel is a pivotal position aimed at supporting the General Manager in overseeing the hotel’s operations staff. This supervisory role is crucial in maintaining high standards of guest service, ensuring that all operational responsibilities are performed efficiently and professionally. The Operations Supervisor is responsible for training, monitoring, and coaching front office staff to enhance guest satisfaction and resolve issues promptly. With a salary range of $24 to $25 per hour, this role offers a competitive compensation package that reflects the importance of operational leadership within the hotel setting.

The Operations Supervisor will manage daily guest service scores, taking proactive measures to improve service quality through targeted training sessions and effective problem resolution. This role requires close collaboration with the Engineering and Housekeeping Departments to address maintenance requests and ensure guest rooms meet the highest standards. The supervisor is expected to have a thorough knowledge of the hotel’s software system, including processing reservations, guest check-ins and check-outs, and handling charges accurately. Additionally, handling payments via checks and credit cards and maintaining knowledge of all room rates are essential functions.

This position demands strong communication and leadership skills, as the Operations Supervisor works closely with the Guest Service Manager to manage special requests, group bookings, and unique situations that arise. The role also emphasizes the importance of maintaining a professional appearance and punctuality, adhering strictly to work schedules and company dress codes.

To excel in this role, candidates must demonstrate high-quality work output, excellent customer service capabilities, accountability, and the initiative to seek and offer assistance when necessary. Working in an indoor hotel environment with minimal to moderate noise levels, the Operations Supervisor will also engage in physical activities such as standing and walking for extended periods and occasionally lifting or pushing up to ten pounds. The position requires flexibility to work nights, holidays, and weekends to meet the dynamic needs of hotel operations.

Stonebridge is dedicated to supporting its employees by providing comprehensive benefits packages, including medical, dental, vision insurance, paid time off, 401(k) matching, wellness programs, life and disability coverage, and more. This commitment ensures that employees are well-supported both professionally and personally, allowing them to contribute their best to the company’s success and deliver outstanding experiences to guests.