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Operations Manager| Full-Time | Greenville SC Convention Center at Oak View Group

Oak View Group

Operations Manager| Full-Time | Greenville SC Convention Center

Greenville, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $75,000.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, established in 2015. The company specializes in developing and managing world-class venues, along with providing comprehensive hospitality and sponsorship solutions. OVG operates across four continents and manages a portfolio that includes seven owned venues as well as a broad client roster featuring iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. With a strong commitment to innovation and excellence, Oak View Group offers a dynamic work environment that is centered on delivering superior live experiences while fostering professional growth among its team members.

The Operations Manager role at Oak View Group is a pivotal position within the hospitality division, reporting directly to the General Manager of Hospitality. This full-time position offers an annual salary range of $70,000 to $75,000 and is designed for individuals with strong leadership qualities and extensive experience in food and beverage operations, particularly within live event settings. The Operations Manager is tasked with overseeing the efficient, professional, and profitable operation of food and beverage services throughout the venue. Key responsibilities include supervising and mentoring staff to uphold company quality standards, managing employee relations, and making independent decisions related to employment actions such as hiring and disciplinary measures.

This role requires flexibility to work a variable, event-driven schedule including evenings and weekends, ensuring that operations run smoothly during live events. The individual must exhibit excellent attendance, professional presentation, and outstanding interpersonal skills. The Operations Manager will also be responsible for monitoring compliance with alcohol service policies, managing catered and concession events from set-up to tear down, analyzing financial data to maintain budget control, and collaborating closely with other departments to optimize staffing and operational efficiency. The position demands a high degree of self-direction and decision-making skills in a fast-paced and team-oriented environment.

Job Requirements

BA or BS degree preferred
At least 2 years management experience in food and beverage
3-5 plus years experience in banquet, concessions, or catering
Experience with catering sales preferred
Experience managing arena, stadium, or amphitheater concessions preferred
Strong communication skills
Ability to make quick operational decisions
Proficient in Microsoft Office and POS systems
Ability to work in fast-paced event environment
Knowledge of inventory cost control and menu planning
Knowledge of sanitation and safety standards
Strong math skills
Cash handling experience
High integrity and professionalism

Job Qualifications

BA or BS with a business-related or hospitality management major is strongly preferred
Minimum 2 years of management experience in the food and beverage industry
Minimum 3-5 plus years experience in high-volume banquets, concessions, a la carte restaurant catering, or premium suite catering
Previous professional experience with catering sales is strongly preferred
Previous experience managing concessions operations, preferably arena, stadium, or amphitheater
Ability to communicate clearly and professionally with all levels of staff and guests
Ability to make sound business and operational decisions quickly under pressure
Solid working knowledge of Microsoft Office, POS systems, and timekeeping systems
Ability to work well in a team-oriented, fast-paced, event-driven environment
Familiar with inventory cost control and menu planning
Thorough knowledge of sanitation, food preparation, alcohol service, and safety standards relevant to OVG and venue operations
Ability to perform basic and complex math functions
Ability to handle cash accurately and responsibly
Ability to adhere to high standards of integrity, professionalism, ethics, and confidentiality

Job Duties

Assist in the overall effective management of the catering and concessions operations
Ensure total compliance with all alcohol service policies
Monitor alcohol service throughout the event to ensure 100 percent compliance
Report any alcohol service or compliance issues immediately
Manage catered and concession events from set-up to tear-down
Ensure legal, efficient, professional, and profitable operation of the venue
Review and analyze financial reports including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L statements
Conflict resolution and labor negotiations as applicable
Author, review, and amend policies and procedures
Oversee scheduling and labor allocation
Analyze ticket sales to anticipate staffing needs
Evaluate sales and purchasing data to identify purchasing patterns and cost of goods
Program and maintain POS system
Manage supervisors in preparing and attaining future goals
Provide direction and follow-up on assignments
Inspect operation regularly to maintain quality standards
Prepare and submit reports timely
Train and develop an effective team
Review and assist in menu and marketing plan development
Establish and maintain professional relationships with show managers, suppliers, vendors, and the public