Operations Manager -TownePlace Suites by Marriott Fayetteville

Rogers, AR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,900.00 - $112,200.00

Benefits

competitive salary

Quarterly performance bonus

Medical insurance

Dental Insurance

Vision Insurance

Short-Term Disability coverage

long-term disability coverage

Life insurance

voluntary life insurance

Paid Time Off

401(k) retirement plan

Employee assistance program

Hotel brand travel discounts

Job Description

PAH Management is a Dallas-based hotel ownership and management company specializing in the operation of select-service hotels. The company oversees 11 properties across five states, all part of renowned hospitality portfolios including Marriott, Hilton, and Hyatt. PAH Management stands out in the hospitality industry because it owns and operates its assets directly, granting its leaders genuine authority and accountability over their properties. This direct ownership model fosters a culture of proactive leadership and swift decision-making, which is essential in the fast-paced hotel environment. The company values real accountability and provides its management teams with direct access to executive leadership, encouraging open communication and strategic alignment at all levels.

TownePlace Suites by Marriott in Fayetteville, Arkansas, is currently seeking an Operations Manager to join their dedicated team. As a select-service hotel located in the heart of Northwest Arkansas, this property captures both the essence of the Marriott brand and the unique community spirit of Fayetteville. The Operations Manager role is a vital leadership position responsible for overseeing daily hotel operations and ensuring excellence in guest service, financial performance, and associate development. This is a hands-on role where the manager works closely alongside the General Manager to implement strategies that enhance profitability while maintaining high levels of guest satisfaction. The Operations Manager will act as the Manager on Duty during scheduled times, providing visible, engaged leadership on the hotel floor and supporting staff across departments including front office, housekeeping, maintenance, and food and beverage.

At PAH Management, they believe in building a workplace where employees feel valued and supported. The Operations Manager will have the opportunity to lead a team by fostering a welcoming, team-oriented environment focused on exceptional service delivery. This role is perfect for someone who thrives in a dynamic environment, enjoys working directly with associates, and is motivated to drive operational excellence through clear communication and consistent standards. The company offers a competitive salary, quarterly performance bonuses, and a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan.

This role requires flexibility to work varied schedules including evenings, weekends, and holidays, reflecting the needs of a 24/7 hospitality environment. Applicants should have at least three years of progressive hotel operations experience or equivalent education with relevant experience. A valid driver’s license for Arkansas is required. Preferred candidates will have prior experience with Marriott systems and extended-stay operations. PAH Management invests in the professional growth of its leaders, making this a promising opportunity for those looking to advance their careers in hotel management while contributing to the company’s success and guest satisfaction in a thriving hospitality market.

Job Requirements

Minimum 3 years of progressive hotel operations experience, or a 4-year degree with 2+ years of related experience, or a 2-year degree with 3+ years of related experience
Ability to lead cross-functional hotel teams and drive operational results
Strong financial acumen with comfort in forecasting, reforecasting, and expense management
Excellent verbal and written communication skills
Ability to work flexible schedules including evenings, weekends, and holidays
Valid driver's license for the state of Arkansas

Job Qualifications

Minimum 3 years of progressive hotel operations experience, OR a 4-year degree with 2+ years of related experience, OR a 2-year degree with 3+ years of related experience
Demonstrated ability to lead cross-functional hotel teams and drive operational results
Strong financial acumen comfortable with forecasting, reforecasting, and expense management
Excellent communication skills, verbal and written, across all levels of associates and guests
Ability to work a flexible schedule including evenings, weekends, and holidays
Valid driver's license for the state of Arkansas
Prior Marriott experience including familiarity with FOSSE preferred
Extended-stay hotel operations background preferred
Familiarity with Marriott brand standards and systems preferred

Job Duties

Provide visible, day-to-day leadership across hotel operations including front office, housekeeping, maintenance, and food and beverage as applicable
Serve as Manager on Duty as scheduled, maintaining a guest-facing presence during peak periods and responding to escalated concerns with urgency and professionalism
Ensure all associates are consistently attentive, friendly, courteous, and efficient in their interactions with guests, management, and fellow team members
Ensure procedures for hotel safe security and monthly safe audits are followed
Drive guest satisfaction by ensuring associates consistently deliver brand-standard service at every touchpoint
Be present in public areas during peak times, greeting guests and offering assistance as needed
Respond to guest concerns and escalations with professionalism and urgency, resolving issues to the guest's satisfaction
Lead departmental training in PAH Management service standards using the steps to effective training
Hold managers accountable for associate development at every level
Assist in creating a positive, team-oriented environment focused on the guest through associate motivation and recognition
Monitor and manage financial performance including monthly reforecast, line-by-line expense review, and accurate submission of financial documents to the Corporate Office per the accounting calendar
Forecast the hotel’s financial position each month by estimating revenues and expenses and generate an accurate reforecast
Oversee daily Accounts Payable processing and ensure all invoices are handled accurately and on time
Oversee reservations operations and ensure accuracy of hotel inventory and revenue management practices
Ensure the physical property is clean, well-maintained, and safe through regular inspections and preventive maintenance coordination with department managers
Ensure safety compliance in all areas and report incidents and concerns to the General Manager and Regional Director of Operations immediately
Assist with vendor contract administration and coordinate with outside contractors as directed