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Operations Manager, Restaurants

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $59,252.09 - $69,087.73
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Benefits

401(k)
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Vision Insurance

Job Description

AREA15 is a cutting-edge immersive entertainment and retail destination that uniquely blends art, music, and retail into one dynamic environment. Known for fostering a hub of creativity, innovation, and unparalleled experiences, AREA15 is more than just a place to visit – it's a vibrant community for imaginative minds and passionate individuals. This destination attracts a diverse crowd seeking entertainment that transcends the ordinary, combining interactive art installations, live events, and retail shops in ways that create memorable visitor experiences.

The company is committed to maintaining a high standard of excellence across all its divisions, with a particular focu... Show More

Job Requirements

  • Applicants must be 21 years of age or over
  • Proof of eligibility to work in the United States
  • Must be able to make sound decisions and solve problems in a fast-paced environment
  • Must be proficient in POS, timekeeping software, and purchasing systems
  • Must be organized and detail oriented
  • Must have valid work cards (Health, Alcohol Awareness and Non-Gaming)
  • Must demonstrate strong leadership skills with experience in developing and building teams
  • Must be able to work varied shifts including weekends and holidays
  • Must be able to lift 25 pounds
  • Must be able to stand, walk, bend and lift for extended periods
  • Must be proficient in English language
  • Must be able to withstand high temperatures and heat exposure
  • Must be comfortable working in a fast-paced, high-energy environment
  • Must possess good judgment and communication skills
  • Must be able to work a demanding schedule when needed
  • Must be able to maintain professional appearance
  • Must be able to collaborate effectively with others
  • Must have experience in high volume food & beverage operations
  • Must have experience managing food safety and SNHD compliance.

Job Qualifications

  • Applicants must be 21 years of age or over
  • Proof of eligibility to work in the United States
  • Comfortable participating in creative, entrepreneurial start-up environment, introducing new concepts and innovations
  • Ability to make sound decisions and solve problems in a fast-paced environment
  • Skilled in resolving conflicts, negotiating and knowing when to escalate to upper management
  • Financial analysis and basic accounting knowledge
  • Proficient knowledge of POS (Square), timekeeping software (Paychex), and purchasing systems (Yellow Dog)
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to allocate resources creatively and efficiently, with strong organizational skills
  • Detail oriented regarding food standards, costs, safety, creating work schedules, shipments, and cleaning schedules
  • Ability to create and apply SOPs ensuring consistency
  • Proficient knowledge of applicable SNHD guidelines and requirements
  • Establish and maintain interpersonal relationships
  • Valid work cards (Health, Alcohol Awareness and Non-Gaming)
  • Experience in developing and building teams
  • Degree from accredited four-year institution preferred
  • 3 to 5 years of experience in high volume food & beverage operations
  • Demonstrate strong leadership skills, including exceptional time management and delegation
  • Ability to work varied shifts including weekends and holidays
  • Ability to handle demanding schedules when needed
  • Able to lift 25 pounds
  • Comfortable working amid noise, crowds, flashing lights, and smoke
  • Able to stand, walk, bend, and lift for extended periods
  • Proficient in English language
  • Additional language skills preferred
  • Ability to withstand high temperatures, heat, and sun exposure.

Job Duties

  • Exhibit exceptional communication and interpersonal skills, dealing with many types of people at all levels in a direct diplomatic way to always achieve best results
  • Work closely with the Director of Food & Beverage and/or the Associate Director of Food & Beverage to deliver on all food & beverage and operations needs for the assigned venues
  • Build a strong team and develop them for overall success of the department and the company
  • Work with various support teams across property to execute daily operations including security, housekeeping, customer experience, warehouse, property operations, facilities, production, attractions, vendors, partners
  • Hire, train and manage front of house staff including upsell strategy
  • Ensure all staff is trained on best practices for food preparation, proper and legal alcoholic beverage service, coffee service, kitchen safety techniques and understanding of SNHD standards
  • Assess performance of all assigned outlets and determine product performance, suggest adjustments to product placement and inventory in accordance with the department plan
  • Set daily and weekly work and cleaning schedules for front of house and back of house staff
  • Maintain a professional workplace appearance
  • Make timely and sound decisions using good judgment
  • Run report from the POS system to review and audit transactions, items sold, pricing and upkeep basic functionalities of the POS system
  • Daily upkeep, verification, and corrections in timekeeping software
  • Oversee staff payroll-related responsibilities accurately, such as timecard management, time off requests and tip distribution log
  • Work with local suppliers for purchasing of spirits, dry goods, food, coffee, supplies, etc. within the department guidelines
  • Manage inventory, cost of goods sold (COGs), labor, product mixes, valid work cards
  • Clearly report financials and descriptive recaps to senior management and other AREA15 executives at regular daily intervals and upon request
  • Create and improve the existing policies and procedures for the food & beverage operations department
  • Be available to respond to time sensitive matters
  • Perform other duties as assigned.

Job Location

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