operations manager, Reserve and Roastery

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $78,700.00 - $115,800.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Basic and supplemental life insurance

Short-term and long-term disability coverage

Paid parental leave

family expansion reimbursement

paid vacation from date of hire

sick time accrued at 1 hour for every 25 hours worked

eight paid holidays

two personal days per year

401(k)-retirement plan with employer match

Discounted company stock program

Starbucks equity program

Incentivized emergency savings

Financial well-being tools

100% tuition coverage for first-time bachelor’s degree

student loan management resources

access to other educational opportunities

backup care

DACA reimbursement

Job Description

Starbucks Coffee Company, founded in 1971 in Seattle, Washington, has established itself as one of the most recognizable and respected coffee brands globally. Known for its commitment to quality, community, and connection, Starbucks has expanded beyond traditional coffeehouses to include its premium Starbucks Reserve® Roastery locations. These unique flagship stores provide customers with an elevated coffee experience, showcasing rare and exotic coffee varieties with a deep emphasis on craftsmanship, innovation, and immersive storytelling. Starbucks Reserve® and Roastery locations serve as beacons of the Starbucks brand, offering an exceptional atmosphere for community gathering, coffee education, and memorable customer experiences.

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Job Requirements

5-7 years of progressively responsible experience in retail or 2+ years in managerial role in complex environment
Experience working collaboratively with other managers in multi-department complex business
Experience in financial management and profit and loss responsibility
Proven effective decision-making and operational problem-solving
Ability to increase store sales and profitability through operational improvement
Ability to manage conflict, lead and hold others accountable
Ability to recruit, assess, train, develop and promote partners
Available to work flexible hours including early mornings, evenings, weekends, and holidays
Must be 21 years of age or older
Ability to carry 35 pounds on a consistent basis

Job Qualifications

5-7 years of progressively responsible retail experience or 2+ years in managerial role in complex environment
Proven financial management and profit and loss responsibility
Experience in decision-making and operational problem-solving
Ability to increase sales and profitability through operational improvement
Proven capability to manage conflict, lead and hold others accountable
Ability to recruit, assess, train, develop, and promote partners
Available to work flexible hours including early mornings, evenings, weekends, and holidays
Must be 21 years of age or older
Ability to carry 35 pounds consistently
College degree or related field may substitute for some experience
Leadership experience in high volume, full service restaurant or retail preferred
Experience with lifestyle experiential brands, hospitality, specialty retail or bakery preferred
Experience building relationships with customers, partners, and community
Additional languages beneficial

Job Duties

Lead a team of hourly partners to deliver world class customer and partner experiences
Demonstrate calm demeanor during high volume or unusual events and manage smooth transitions
Train and hold partners accountable for exceptional customer service
Manage with integrity and promote Starbucks culture, values, and mission
Identify and communicate responsibilities to promote positive attitude and teamwork
Drive and support company programs to achieve competitive advantage
Set expectations and delegate responsibilities to ensure smooth operations
Develop relationships in retail market to stay current with industry trends
Review store environment and business indicators to identify opportunities for improvement
Direct and improve store and zone operations to meet company objectives
Identify and execute areas for improvement to ensure exceptional customer service
Plan strategies to increase sales and control operational costs
Collaborate with peer teams to support store and business unit goals
Manage operational processes aligned with business objectives
Communicate clearly to ensure effective store organization
Develop expertise in operational tools and processes for excellence
Identify and solve problems proactively, coaching partners
Use financial knowledge to drive sales and manage business fundamentals
Create strategies aligned with store priorities and manage sales goals
Participate in cross-functional teams to enhance service and profitability
Ensure adherence to wage and hour laws for non-exempt partners
Manage alcohol service according to laws and policies
Maintain regular attendance and punctuality
Conduct partner performance assessments and provide feedback
Support partners to achieve business and customer results
Inspire and motivate partners to meet goals
Foster an inclusive culture and positive relationships
Recruit, train, and schedule partners according to needs and laws
Oversee training to ensure partners perform with excellence
Recognize team accomplishments using organizational tools
Apply effective management principles for a valued and respected team environment

Job Location

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