Operations Manager | Reset Hotel Joshua Tree | Twentynine Palm, CA

The hiring establishment is a reputable and dynamic hotel that prides itself on delivering exceptional guest experiences and maintaining high-quality operational standards. As a hospitality company dedicated to excellence, it operates with a culture known as RESET, which emphasizes revitalization, engagement, service, energy, and teamwork. This hotel prioritizes guest satisfaction and fosters a supportive environment where the talent is valued as the cornerstone of success. With a commitment to maintaining the property’s physical condition and operational efficiency, the hotel is an ideal workplace for professionals who aspire to contribute significantly to a thriving hospitality environment.

The role of the Operations Manager is pivotal within this hotel setting. Functioning as the second in command, the Operations Manager actively contributes to the overall management and operational success of the property. They are entrusted with strong leadership responsibilities, cultivating a motivated and dedicated team that aligns with the company’s goals and RESET culture. This leadership position carries direct influence and accountability for the hotel’s cost structure, adherence to quality standards, and most importantly, guest satisfaction. One of the fundamental aspects of this position is stepping in as the acting head of the hotel in the absence of the General Manager, ensuring that all facets of hotel operations and talent management continue seamlessly.

The Operations Manager’s role is comprehensive, covering daily quality management, team development, policy enforcement, and operational problem-solving. They are responsible for implementing the hotel’s daily quality processes that include clear communication of goals, driving associate improvements, monitoring compliance with brand standards, and handling guest service recovery and problem resolution. This role also demands active participation in the recruitment, hiring, and training processes, alongside performance evaluations and maintaining open lines of communication within the team.

Additionally, the Operations Manager plays a key role in overseeing critical hotel departments such as Food & Beverage and Refresh operations to ensure all aspects meet brand standards and operational efficiency. The role requires a keen eye for detail with cleanliness, condition standards, inventory regulation, and guest room experience being paramount. They are expected to facilitate a vibrant hotel ambiance, maintaining the hotel’s vibe with appropriate music, lighting, and overall atmosphere.

Guest satisfaction is placed at the forefront, with the Operations Manager taking a hands-on approach to resolve complaints, conduct investigations, and negotiate optimal solutions in collaboration with guests. The role demands calmness, vigilance, and professionalism, particularly in emergency situations or during high-activity periods at the hotel. From a leadership perspective, the Operations Manager chairs and participates in multiple departmental meetings, supporting a collaborative and coordinated approach to hotel management.

Candidates for this role are expected to be knowledgeable in hotel operations and possess excellent verbal and written communication skills. They must demonstrate strong leadership capabilities with an ability to work independently and within teams. Basic computational and computer skills are also essential to manage reports and communications effectively.

This position offers a salary range between $70,304 and $71,000, reflecting its senior operational status and the responsibilities involved. Overall, the Operations Manager role is suited for experienced hospitality professionals who thrive in a fast-paced, guest-oriented environment and are keen to make a significant impact on hotel operations and guest experiences.