Operations Manager | Central Park Boathouse

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $80,000.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is a distinguished leader in the live event and venue management industry, recognized as the premier partner to some of the world’s most iconic live events, venues, and renowned brands. With a vast network that spans 450 venues worldwide, Legends Global facilitates around 20,000 events annually and entertains approximately 165 million guests each year. The company excels in delivering fully integrated premium services through a white-label approach, ensuring that their partners maintain high visibility and success. Their expertise extends across all facets of venue operations, including feasibility and consulting, owner’s representation, sales, strategic partnerships, hospitality, merchandise, venue management, as well as content and booking services for world-class live events and venues.

Legends Global maintains a culture grounded in respect, ambitious thinking, collaboration, and bold action. The company is deeply committed to fostering an inclusive workplace where team members are encouraged to bring their authentic selves, make meaningful contributions, and develop their careers within a supportive environment. At Legends Global, winning is viewed as a collective accomplishment, achieved by unified teamwork and dedication. This dynamic culture creates an energizing work setting for individuals motivated to excel and innovate.

The Central Park Boathouse, an iconic dining destination situated in the heart of New York City’s Central Park, is seeking a seasoned Operations Manager to oversee its daily operations. This pivotal leadership role involves managing a high-volume, 300-seat restaurant, where exceptional guest experience and operational efficiency are essential. The Operations Manager will lead and cultivate a motivated team that upholds the highest hospitality standards and ensures seamless service execution in a fast-paced environment.

The successful candidate will demonstrate a genuine passion for food and beverage and exhibit a strong commitment to delivering superior customer experiences. Responsibilities will include supervising front-of-house staff such as servers, hosts, and bartenders; managing reservations and guest flow; coordinating with kitchen leadership to guarantee food quality and timely service; as well as overseeing administrative duties like scheduling, payroll, and compliance. Health and safety standards will be rigorously maintained, alongside fostering a professional restaurant atmosphere that prioritizes cleanliness, decorum, and customer satisfaction.

In addition, the Operations Manager will play an integral role in coordinating special events such as birthdays, anniversaries, and private dining functions, driving both operational excellence and guest engagement. This position requires adeptness in labor planning, performance management, coaching, and conflict resolution, ensuring the team operates at peak performance while adapting quickly to changes. Familiarity with POS systems, scheduling software, and knowledge of fine wines and beverage programs will support the refined service standards expected at this prestigious venue.

Offering a competitive salary in the range of $75,000 to $80,000 per year, Legends Global provides a generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. This opportunity allows a driven hospitality professional to join a reputable company with a progressive culture and to make a significant impact at one of New York City’s most beloved dining establishments.

Job Requirements

Minimum of 3 – 5 years experience in a fine dining restaurant environment
Current food protection certification
Ability to work in a fast-paced environment
Strong leadership and communication skills
Knowledge of fine wines and beverage programs
Familiarity with POS systems and scheduling software
Proficiency with Microsoft Office
Ability to work non-traditional hours including nights, weekends and holidays

Job Qualifications

Strong attention to detail
Able to demonstrate flexibility and quickly adapt to changes
Ability to be self-motivated and work independently and work well as a team player
Ability to work in a fast-paced environment
Minimum of 3 – 5 years in a fine dining restaurant environment
Knowledge of fine wines and beverage programs
Strong knowledge of food and beverage procedures, controls and administration practices
Excellent written and verbal communication skills
Strong leadership, communication, and conflict-resolution skills
Familiarity with POS systems and scheduling software
Proficiency with technology, including Microsoft packages
Current food protection certification

Job Duties

Oversee and check opening and closing duties of the Café and Boat Rentals staff and their assigned locations
Responsible for scheduling and payroll of Café and Boat Rentals
Superintend daily operations and execution of café and boat rentals, dining room and bar
Maintain cleanliness and organization of café and boat rental areas to be in compliance with local health code
Manage reservations, guest flow, and the host team to optimize seating, service efficiency, and overall dining experience
Supervise and coordinate front-of-house staff, including servers, hosts, and bartenders, ensuring prompt, professional, and attentive service
Conduct daily pre-shift meetings to communicate specials, VIP guests, reservations, service priorities, and operational updates
Maintain close coordination with kitchen leadership to ensure accurate order flow, timely service, and consistent food quality
Actively engage with guests on the floor, providing menu and beverage recommendations, resolving concerns quickly, and ensuring exceptional hospitality standards
Utilize wine and beverage knowledge to support service and guide staff and guests on wine and cocktail pairings
Manage staff scheduling, labor planning, and performance management, including coaching, training, and handling disciplinary matters
Oversee opening and closing procedures, side work completion, POS reporting, and inventory control to ensure efficient operations
Ensure the dining room, bar, and service areas meet the highest standards of cleanliness, presentation, and operational readiness
Coordinate and execute special occasions and events, including birthdays, anniversaries, and private dining functions
Monitor and maintain appropriate supply levels for service stations and operational needs
Maintain a professional restaurant image, including staff appearance, uniform standards, and service etiquette
Complete administrative responsibilities including payroll coordination, reporting, invoicing, and compliance with company policies and procedures
Ensure adherence to health, safety, and sanitation standards, maintaining a safe environment for guests and employees and completing incident reports
Practice safe work habits and complete company and venue safety and general compliance training
Maintain a pleasant and collaborative attitude towards customers, co-workers, and management
Adheres to the Legends Global and venue company policies
Complete other duties assigned by management
Available to work non-traditional hours (nights, weekends and holidays)