Operations Manager OEM/HM

Hilton Garden Inn Memphis Downtown, located in the vibrant heart of downtown Memphis and just steps away from the iconic Beale Street, is a premier hospitality establishment catering to both business and leisure travelers. Renowned for delivering exceptional service and comfort, this hotel exemplifies the perfect blend of Southern charm and modern convenience, making it a favored choice for visitors seeking a memorable stay in Memphis. As part of the Hilton brand, known globally for its commitment to excellence in the hospitality industry, Hilton Garden Inn Memphis Downtown holds high standards in guest satisfaction, cleanliness, and professional service.

The Operations Manager role at Hilton Garden Inn Memphis Downtown is a pivotal leadership position designed to enhance guest experiences and uphold the hotel’s operational excellence. This role carries a strong emphasis on the Housekeeping Department, working closely with the Housekeeping Manager to ensure that cleanliness standards and guest expectations are met or exceeded consistently. The position requires a hands-on leader who can effectively manage daily hotel operations while fostering a productive, motivating, and guest-focused environment for the staff.

Crestline Hotels & Resorts, the parent company, is seeking a passionate and dedicated Operations Manager with a genuine care for service and a flair for innovative strategies to elevate guest satisfaction and hotel revenue. The Operations Manager will be responsible for utilizing effective planning and control measures to manage departmental strategies that produce results. This role demands a leader capable of training, coaching, and mentoring operations staff and supervisors daily while providing timely feedback to ensure professional growth and operational effectiveness.

The role also encompasses collaborative efforts with various departmental teams to guarantee seamless execution of hotel operations and exceeding guest expectations. By analyzing guest satisfaction survey data and feedback, the Operations Manager will develop actionable plans to amplify positive experiences and swiftly address areas needing improvement. This role requires a strong focus on leadership and employee development alongside financial stewardship by monitoring budgets, payroll, and expenditures.

Hospitality professionals who thrive in dynamic environments where guest satisfaction is paramount will find this opportunity rewarding. The Operations Manager will not only maintain and enforce high standards for customer service, cleanliness, and safety but will also participate actively in employee relations functions including hiring, evaluating, and resolving personnel issues in partnership with senior management. A comprehensive understanding of all hotel features, rates, promotions, group activities, and VIP arrangements is essential, as it ensures operational readiness and an outstanding guest journey from arrival to departure.

In addition to maintaining high standards, the Operations Manager conducts daily operational walkthroughs to inspect staffing, cleanliness, service quality, and organizational areas. They are responsible for supporting operational demands, conducting financial forecasting, and overseeing the security of public areas, thereby promoting a secure and appealing environment for guests and staff alike.

This full-time role offers a competitive opportunity for those with a passion for hospitality leadership and a commitment to optimizing hotel operations to deliver memorable guest experiences in a landmark downtown location. Candidates should be prepared to bring their expertise in hotel operations management, staff development, financial oversight, and guest services to a team known for its dedication to excellence and community involvement in Memphis.