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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,900.00 - $75,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
career advancement prospects
Job Description
Hilton Garden Inn Memphis Downtown, located in the vibrant heart of downtown Memphis and just steps away from the iconic Beale Street, is a premier hospitality establishment catering to both business and leisure travelers. Renowned for delivering exceptional service and comfort, this hotel exemplifies the perfect blend of Southern charm and modern convenience, making it a favored choice for visitors seeking a memorable stay in Memphis. As part of the Hilton brand, known globally for its commitment to excellence in the hospitality industry, Hilton Garden Inn Memphis Downtown holds high standards in guest satisfaction, cleanliness, and professional service.
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Job Requirements
- High school graduate or General Education Degree (GED)
- minimum of 5 years’ work experience in hotel operations or related field
- proficiency in computer skills
- experience with hotel information systems
- strong leadership capabilities
- excellent communication skills
- ability to manage budgets and payroll
- commitment to guest service excellence
Job Qualifications
- High School Graduate or General Education Degree (GED)
- Bachelor’s Degree preferred
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems is required
- leadership and coaching skills
- strong communication and interpersonal skills
- ability to analyze guest satisfaction data
- experience in hospitality or hotel management
Job Duties
- Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues
- work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed
- anticipate guests' and employees' needs and respond promptly
- always promote positive guest relations
- ensure that the guest experience is pleasant and positive from arrival through departure
- analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies
- ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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