Operations Manager, Nu Stadium

Delaware North Sportservice is a renowned hospitality and food service company that delivers exceptional experiences across a wide range of venues including sports arenas, national parks, casinos, and entertainment destinations. With over 100 years of history as a family-owned global enterprise, Delaware North is deeply committed to fostering a culture of inclusion, growth, and innovation. The company’s extensive operations span the world, offering unique career opportunities in various sectors such as restaurants, hotels, sports, gaming, retail, and more. At Delaware North, employees are valued as part of a global legacy, where personal and professional development is a priority. This establishes an inspiring work environment where individuals are empowered to love where they work while building long-term careers.

Nu Stadium at Miami Freedom Park in Miami, Florida, is an upcoming state-of-the-art soccer stadium set to open in 2026 as the future home of Inter Miami CF. This premier venue will not only host world-class soccer matches but also a variety of concerts and live entertainment throughout the year, making it a vibrant hub for sports and entertainment fans. Delaware North has proudly been chosen to lead the stadium concessions and premium food and beverage services at Nu Stadium. Their role involves delivering innovative culinary experiences that celebrate Miami’s rich cultural heritage while also elevating classic stadium favorites to new heights. This initiative demonstrates Delaware North's dedication to combining cultural relevance with high-quality service to enhance guest experiences.

The Operations Manager position at Nu Stadium is a pivotal leadership role within Delaware North Sportservice. This full-time position offers an anticipated base salary range of $66,300 to $89,500 per year, complemented by an annual bonus plan based on company and individual performance or a role-based uncapped sales incentive plan. The Operations Manager will oversee both concessions and commissary operations, ensuring that all products and services meet strict quality, safety, and sanitation standards. This role requires someone with extensive experience in high-volume hospitality environments, preferably within sports and entertainment sectors, who can manage and develop a diverse team.

The Operations Manager is responsible for the day-to-day management of all concessions and commissary activities at Nu Stadium, playing a critical role in contributing to the growth and profitability of the business. They will implement service and management philosophies that promote accountability, exceptional guest service, and team member development. In addition to operational oversight, the manager will handle scheduling, training, policy enforcement, inventory and cost control, and waste management. They will also engage with clients to ensure alignment with company standards and continuously research and develop new policies to elevate the guest experience.

This role demands strong leadership skills, exceptional communication abilities, and adaptability to manage multiple priorities in a fast-paced environment. The ideal candidate will demonstrate a commitment to guest service and teamwork, possess thorough knowledge of concessions and commissary operations, and have the ability to manage and inspire a team effectively. This is an exciting opportunity for a seasoned hospitality professional to take on a dynamic leadership role in an iconic new venue and join a company that supports career advancement and diverse professional opportunities.