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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Pet insurance
Life insurance
Disability insurance
401(k) Plan
Job Description
Le Meridien Cambridge-MIT is a distinguished hotel situated in the vibrant University Park at MIT area, in the heart of Boston/Cambridge, Massachusetts. This location is renowned for its rich history of innovation and cultural significance, established amidst an environment filled with prominent museums, orchestras, and entertainment venues such as The Boston Symphony Orchestra, the Museum of Fine Arts, the Museum of Science, and the Children’s Museum. As a part of the prestigious Le Meridien brand, the Cambridge-MIT hotel offers guests elegant and refined accommodations, including luxurious rooms and suites designed to provide maximum comfort and relaxation. The hotel prides itself... Show More
Job Requirements
- 2 years of hotel experience
- proficiency with PMS system
- ability to handle cash and credit transactions
- maintain professional appearance
- knowledge of hotel operations
- patience, tact, and diplomacy in customer relations
- excellent organizational skills
- general knowledge of local area attractions
- physical ability to stand and walk for 4 or more hours
- strong interpersonal skills
- ability to detect emergency situations
- adaptable communication style
Job Qualifications
- 2 years of hotel experience, preferably in a comparable hotel
- proficient with PMS system and computer literacy
- able to handle cash and credit transactions
- maintain a professional appearance and manner at all times
- possess thorough knowledge of all hotel operations and individual job requirements
- able to effectively deal with internal and external customers with patience, tact, and diplomacy
- able to manage multiple tasks and have excellent organizational skills
- general knowledge of local area attractions and transportation
- able to stand and walk up for 4 or more hours at a time
- able to establish and maintain effective working relationships
- able to observe and detect signs of emergency situations
- ability to adapt communication style to suit different audiences
Job Duties
- ensure each department is working efficiently while ensuring brand standards are being met
- oversee staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met
- assist department managers to interview, hire, and train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate
- assist department managers to arrange staff work schedules and submit payroll records, correcting errors to ensure pay is on time
- assist department managers to implement company and franchise programs
- track guest satisfaction surveys and maximize usage of the guest response tracking system
- interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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