Operations Manager Front of House

Le Meridien Cambridge-MIT is a distinguished hotel situated in the vibrant University Park at MIT area, in the heart of Boston/Cambridge, Massachusetts. This location is renowned for its rich history of innovation and cultural significance, established amidst an environment filled with prominent museums, orchestras, and entertainment venues such as The Boston Symphony Orchestra, the Museum of Fine Arts, the Museum of Science, and the Children’s Museum. As a part of the prestigious Le Meridien brand, the Cambridge-MIT hotel offers guests elegant and refined accommodations, including luxurious rooms and suites designed to provide maximum comfort and relaxation. The hotel prides itself on its strategic location, being only three blocks away from MBTA bus and train stations, making travel convenient for both guests and associates alike.

Within this culturally vibrant setting, Le Meridien Cambridge-MIT places great emphasis on both guest satisfaction and associate well-being. The hotel supports its workforce through a variety of benefits including free meals, discounted parking, and complimentary uniform cleaning services. The company fosters an inclusive and diverse workplace, encouraging individuals from all backgrounds and experiences, including U.S. military veterans, to apply. This welcoming atmosphere is part of the hotel’s broader commitment to providing excellent customer service while ensuring a nurturing and supportive working environment.

The Operations Manager role at Le Meridien Cambridge-MIT is fundamental to maintaining the high standards of service expected by guests and upholding the brand’s reputation. This full-time position offers an annual salary range between $75,000 and $80,000 and focuses on ensuring all guest service standards comply with the expectations set by HEI Hotels and Resorts, the management company. The Operations Manager will be responsible for supervising various departments, conducting meetings, and overseeing performance evaluations to promote operational excellence. The role demands a hands-on approach to managing teams, resolving guest complaints, optimizing room inventory, and implementing company policies efficiently. The position requires strong interpersonal and organizational skills to sustain smooth workflows and guarantee that guests' experiences exceed expectations.

This job is ideal for professionals with hospitality experience who are adept at multitasking, possess strong leadership capabilities, and can maintain professionalism in high-pressure situations. The Operations Manager will play a critical role in supporting department managers with staffing decisions, payroll accuracy, and adherence to operational standards. This role requires excellent communication skills for daily interaction with staff, guests, and management. Additionally, the Operations Manager must be attentive to detail, proactive in anticipating potential challenges, and capable of managing multiple facets of hotel operations simultaneously.

Le Meridien Cambridge-MIT is committed not only to excellence in hospitality but also to the comprehensive wellness of its employees. The compensation package includes access to medical, dental, vision, and pet insurance, along with multiple leave benefits such as vacation, sick days, and holidays. Financial benefits include life insurance options, disability coverage, and a 401(k) plan with employer matching. The company prioritizes equal opportunity employment practices and ensures a respectful and supportive work environment. This opportunity provides a stable career path for those eager to contribute to a leading hotel brand in a dynamic and culturally rich locale, offering both professional growth and personal fulfillment.