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Wyndham Hotels & Resorts, LLC logo

Operations Manager (Franchise)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $25.00 - $30.00
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Work Schedule

Standard Hours
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Benefits

Paid holidays
Paid Time Off

Job Description

The Travelodge by Wyndham in Puyallup, Washington, is a franchised establishment that operates as part of the well-known Wyndham Hotels & Resorts family. This hotel offers a welcoming and comfortable stay for travelers visiting the Puyallup area, known for its convenient location, accessibility, and a range of amenities that cater to the needs of both business and leisure guests. As a franchisee, the hotel operates independently yet adopts the high standards and trusted brand recognition associated with Wyndham, ensuring quality and satisfaction for all visitors. The brand is globally recognized for its commitment to hospitality excellence, affordability, and guest-centric service,... Show More

Job Requirements

  • Hotel management experience- 1 year
  • Wyndham experience preferred

Job Qualifications

  • Proven experience in hotel management or a similar role within the hospitality industry
  • Strong leadership abilities with excellent interpersonal skills to effectively manage staff and engage with guests
  • Exceptional customer service skills, with a focus on creating positive experiences for guests
  • Knowledge of revenue management principles and practices to drive financial success
  • Experience in human resources functions related to hiring, training, and employee development
  • Multilingual capabilities are a plus, enhancing communication with diverse guests
  • Strong organizational skills with the ability to multitask in a fast-paced environment
  • A background in resort operations is advantageous for understanding unique guest needs

Job Duties

  • Manage daily hotel operations, ensuring smooth and efficient service delivery across all departments
  • Lead and mentor staff, fostering a positive work environment that encourages teamwork and professional growth
  • Oversee guest relations, addressing any concerns or feedback to enhance the overall guest experience
  • Implement revenue management strategies to maximize profitability while maintaining guest satisfaction
  • Collaborate with the Human Resources department on staff recruitment, training, and performance evaluations
  • Ensure compliance with health and safety regulations, as well as hotel policies and procedures
  • Analyze operational performance metrics and develop strategies for improvement
  • Coordinate with marketing teams to promote hotel services and special offers

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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