Operations Manager - Food and Beverage

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Meal Allowances

Job Description

Our esteemed hospitality establishment is a well-regarded hotel that prides itself on delivering superior food and beverage services across multiple outlets including the restaurant, bar, room service, market, and banquet facilities. We are committed to creating memorable guest experiences through attentive, friendly, courteous, and efficient service while maintaining operational excellence and adherence to budgeted payroll and overhead costs. The hotel environment is dynamic, fast-paced, and focused on exceeding guest expectations, fostering a positive work culture, and continuously improving service quality. Our commitment to excellence requires a dedicated and experienced management team to lead the Food and Beverage Department, ensuring that both guests and employees have the best possible experience every day.

The role of Operations Manager - Food & Beverage is pivotal to the success of our hospitality services. This full-time exempt position involves directing and organizing all activities within the Food and Beverage Department to deliver consistently high-quality food and beverage products. You will be responsible for managing a diverse team across all F&B outlets, including the restaurant, bar, room service, market, and banquet operations. Your leadership will be key in developing team members, driving motivation, ensuring operational compliance, and meeting budgetary objectives. The role also demands a proactive approach in enhancing guest satisfaction and creating an upbeat work environment.

This position requires at least five years of progressive experience within hotels or related hospitality sectors. Candidates should have a minimum two-year college degree with relevant work experience or a four-year degree, or a Culinary Degree with progressive hotel experience. Certification in Food Handlers, Alcohol Awareness, CPR, and First Aid is mandatory, along with proficiency in Windows operating systems and office software.

The Operations Manager will oversee food preparation and service, ensuring adherence to standardized recipes and cleanliness standards. You will also be charged with minimizing waste, managing labor effectively, forecasting budgets, and maintaining the highest standards of safety and sanitation in all kitchen and service areas. Exceptional communication skills, the ability to operate under pressure, and strong analytical capabilities are essential for success in this role. This position offers a unique opportunity to lead a diverse food and beverage team, influence operational strategies, and contribute to the overall success of the hotel’s hospitality services.

Job Requirements

Must hold food handlers, alcohol awareness, CPR and first aid certification
Must be proficient in windows operating systems and company-approved spreadsheets and word processing
Must have extensive experience in restaurant, bar, banquet, catering, in-room dining and kitchen management
Must possess strong communication skills
Must work well under high-pressure situations
Must be effective in problem-solving and decision-making
Must understand financial information and perform basic arithmetic
Must be knowledgeable about hotel organization and department functions
Must be familiar with forecasting, budgeting, labor management and purchasing
Must complete forecasting and budgeting in a timely manner
Must maintain professional working relationships and promote open communication
Must be aware of local competition and industry trends

Job Qualifications

At least 5 years of progressive experience in a hotel or related field
2-year college degree with 3 or more years of related experience or 4-year college degree with 1 to 2 years of related experience or Culinary Degree with 1 to 2 years of progressive experience
Holds and maintains certification in Food Handlers, Alcohol Awareness, CPR and First Aid
Proficient in Windows operating systems, spreadsheets and word processing
Extensive experience in restaurant, bar, banquet, catering, in-room dining and kitchen management
Strong communication skills including speaking, reading, and writing
Ability to evaluate and select alternatives quickly and accurately
Able to maintain composure under pressure
Effective problem-solving skills
Ability to analyze complex information, financial data, and make budgetary judgments
Knowledge of hotel organization and departmental functions
Skilled in budgeting, labor management, purchasing and forecasting
Excellent technological acumen

Job Duties

Organizing, directing, supervising and assisting in food and beverage preparation and service for all outlets
Ensuring cleanliness, sanitation and safety in kitchens, service stations, front and back of house areas
Minimizing waste and maximizing cost and production ratio
Planning meals and services while directing the chef on assignments including pricing and banquets
Providing oversight of the kitchen staff, food outlets, banquet food display merchandising and operations of kitchen, service, beverage and banquet departments