Operations Manager - Aviation

Quincy, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $90,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Life insurance

Disability insurance

Job Description

ABM (NYSE: ABM) is a leading global provider of facility services and solutions, committed to creating cleaner, healthier, and more sustainable environments. Founded in 1909, ABM has grown to serve over 20,000 clients with an annual revenue approaching $8 billion. Operating in more than 350 offices across the United States, the United Kingdom, the Republic of Ireland, and other international locations, ABM employs over 100,000 team members dedicated to delivering essential services that enhance the spaces and places that matter most. ABM's diverse range of services includes janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, along with mission-critical solutions. Their clientele spans multiple industries such as commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, entertainment venues, and more.

The company fosters an inclusive work environment as an Equal Opportunity Employer, providing reasonable accommodations for individuals with disabilities and supporting veterans through its military-friendly initiatives. ABM also participates in the U.S. Department of Homeland Security E-Verify program to ensure employment eligibility. With a robust training program and ample career advancement opportunities, ABM is an attractive employer for those seeking to develop professionally in the facility services industry.

This position is for a supervisory role responsible for managing client facilities and personnel to ensure delivery of professional and quality services while maintaining compliance with contract, safety, and regulatory standards. The role offers a competitive salary range of $80,000 - $90,000 and requires flexibility to cover first, second, and third shifts, including weekends and holidays. Key responsibilities include overseeing employee recruitment, hiring, and training; maintaining client relationships; controlling costs to ensure profitability; ensuring timely and accurate invoicing and payment follow-up; monitoring safety programs; and ensuring compliance with company policies and regulatory requirements.

This role requires excellent communication and leadership skills, solid experience in managing teams, and a strong understanding of budgeting, expense control, and scheduling. The successful candidate will be responsible for ensuring accurate payroll preparation, injury and incident reporting, and fostering a safe and productive work environment. Attention to detail and the ability to interact effectively with clients, employees, and management are essential. Additionally, the role demands physical capabilities such as standing and walking for a significant portion of the shift and occasionally lifting up to 25 pounds.

Overall, this role is critical in upholding ABM’s standards for quality service and client satisfaction, as well as contributing to the company’s ongoing success through effective management and operational excellence.

Job Requirements

Ability to communicate effectively in English
Ability to read and interpret safety rules, operating and procedure manuals, and employee handbooks
Ability to write routine reports and correspondence
Ability to present information and respond to questions effectively
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals
Ability to apply common sense understanding to carry out written, oral or diagram instructions
Must comply with all guidelines and policies in Air Serv Corporation Employee Handbook, including Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy
Must meet all requirements to receive required airport badge, including successful background check and drug test
Must agree to perform essential job functions with or without accommodation
May be required to stand and walk 2/3 or more of the shift
May be required to talk, hear and use hands to handle or feel 2/3 or more of the shift
May be required to lift up to 25 pounds for up to 1/3 of the shift

Job Qualifications

Bachelor’s degree or equivalent work experience
3 or more years management experience preferred
Previous aviation industry experience preferred
Excellent communication and leadership skills
Budgeting, expense control and scheduling experience

Job Duties

Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements
Maintain positive relationship with client representatives
Control cost to ensure profitability of area of responsibility
Ensure clients receive accurate invoices in a timely manner
Follow-up on payment of all invoices
Responsible for recruiting, hiring and training of all employees in area of responsibility
Ensure each employee receives proper training and all training is documented
Ensure that duty managers and supervisors are properly trained and understand their assigned duties
Monitor compliance with contractual and regulatory requirements in area of responsibility
Ensure payroll is prepared and transmitted accurately and timely
Document, report and process any injuries, incidents, accidents appropriately
Monitor safety program within area of responsibility and communicate frequently with Safety Quality Managers to ensure compliance
Perform miscellaneous duties as assigned