Operations Manager

This opportunity is with a reputable hospitality company known for its commitment to delivering exceptional guest experiences and promoting sustainability through its EarthView program. The company operates in the hotel and hospitality sector, focusing on high-quality service delivery in front-of-house operations such as complimentary breakfast service, banquets, catering functions, and front office management. With a clear growth path from Front Desk Supervisor to Assistant General Manager, this role is designed for motivated individuals eager to advance their careers within the hospitality industry while upholding established brand values and standards.

The role of Front Office Manager is pivotal in maintaining operational excellence and guest satisfaction. You will be responsible for managing front-of-house operations that include overseeing complimentary breakfast services, banquet events, catering functions, and the front office activities. This comprehensive management role requires you to train, schedule, coach, and support associates to ensure consistent performance aligned with the company’s brand standards and core values. Working closely with other management team members, you will attend regular meetings to ensure banquet event details meet client expectations and assist in creating front office schedules, managing labor and food cost expenses efficiently. The position involves a dynamic work environment where shifts may overlap between breakfast attendant duties and guest service agent responsibilities, offering a diverse and engaging workday.

In addition to operational duties, you will act as a Manager on Duty when necessary, ensuring that guest service deficiencies are promptly addressed through specific, measurable, achievable, realistic, and timely action plans. A strong emphasis is placed on sustainability practices as part of the EarthView program, requiring adherence to environmentally friendly standards. Safety is prioritized, and you will be expected to practice safe work habits, wear protective equipment, and comply with MSDS and OSHA regulations. The role offers a competitive salary of $80,000 per year and demands flexibility in work schedules, including availability on holidays and weekends, along with the physical ability to perform tasks such as standing for extended periods and lifting objects up to 25 pounds.