Job Overview
Compensation
Salary
Range $33,900.00 - $64,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with over 30 years of expertise in the hospitality industry. Managing more than $15 billion in assets globally, Highgate owns and operates a vast portfolio of over 400 hotels spread across North America, Europe, the Caribbean, and Latin America. The company's comprehensive approach spans all stages of the property cycle, including planning, development, recapitalization, and disposition. Renowned for its innovative strategies, Highgate specializes in curating a diverse array of lifestyle hotel brands, legacy brands, and independent hotels and resorts that emphasize contemporary programming alongside cutting-edge digital technology. Utilizing market-leading revenue management tools, Highgate effectively anticipates market trends to enhance performance and maximize the value of its assets.
Committed to excellence, Highgate's seasoned executive team provides expert guidance and operational oversight, making the company a trusted partner for prominent ownership groups and major hotel brands globally. With corporate offices worldwide, Highgate remains at the forefront of the hospitality sector, blending traditional hotel management techniques with a modern, digital-first approach to customer engagement and operational efficiency.
The role of Operations Manager at Homewood Suites Corpus Christi, a Highgate-operated hotel located at 5201 Crosstown Expressway/SH 286, Corpus Christi, TX 78417, is a pivotal position designed to elevate the operational productivity and efficiency of the property. This role involves overseeing day-to-day hotel operations with a special focus on the front office, while also supporting additional departments such as Food & Beverage, Housekeeping, and Engineering. The Operations Manager is vital in ensuring the hotel meets Highgate's rigorous standards for guest service, cleanliness, and overall operational excellence.
Responsibilities include managing front desk employees alongside the Director and Assistant Director of Front Office, providing visible leadership and support within the lobby, balancing hotel room type inventory, overseeing operational standards in various hotel areas, handling guest concerns, and maintaining reports. The position demands readiness to assist multiple departments, contribute to payroll management and attendance tracking, and participate in training and coaching staff to achieve high performance. This role also requires multitasking skills, effective communication abilities, and proficiency in administrative functions including night audit duties.
This is an opportunity for an experienced hospitality professional to join a dynamic and innovative hotel management company that values growth, quality service, and operational excellence. Employment type for this position is categorized as Other. Highgate Hotels offers an engaging workplace where operational leaders can thrive while contributing to the hotel’s success locally and as part of a global brand portfolio.
Committed to excellence, Highgate's seasoned executive team provides expert guidance and operational oversight, making the company a trusted partner for prominent ownership groups and major hotel brands globally. With corporate offices worldwide, Highgate remains at the forefront of the hospitality sector, blending traditional hotel management techniques with a modern, digital-first approach to customer engagement and operational efficiency.
The role of Operations Manager at Homewood Suites Corpus Christi, a Highgate-operated hotel located at 5201 Crosstown Expressway/SH 286, Corpus Christi, TX 78417, is a pivotal position designed to elevate the operational productivity and efficiency of the property. This role involves overseeing day-to-day hotel operations with a special focus on the front office, while also supporting additional departments such as Food & Beverage, Housekeeping, and Engineering. The Operations Manager is vital in ensuring the hotel meets Highgate's rigorous standards for guest service, cleanliness, and overall operational excellence.
Responsibilities include managing front desk employees alongside the Director and Assistant Director of Front Office, providing visible leadership and support within the lobby, balancing hotel room type inventory, overseeing operational standards in various hotel areas, handling guest concerns, and maintaining reports. The position demands readiness to assist multiple departments, contribute to payroll management and attendance tracking, and participate in training and coaching staff to achieve high performance. This role also requires multitasking skills, effective communication abilities, and proficiency in administrative functions including night audit duties.
This is an opportunity for an experienced hospitality professional to join a dynamic and innovative hotel management company that values growth, quality service, and operational excellence. Employment type for this position is categorized as Other. Highgate Hotels offers an engaging workplace where operational leaders can thrive while contributing to the hotel’s success locally and as part of a global brand portfolio.
Job Requirements
- High school diploma or equivalent
- progressive experience in the hotel industry or related field
- supervisory experience
- proficiency in Microsoft Windows and common office software
- strong verbal and written communication skills
- ability to multitask and prioritize
- customer service orientation
- ability to maintain high personal grooming standards
- ability to comply with company standards and operational regulations
- willingness to work long hours and varied schedules
- ability to handle stressful situations and problem solve effectively
- capacity to maintain confidentiality
- reliable attendance and punctuality
- ability to lift or move up to 10 pounds occasionally
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- or a 2-year college degree and a minimum of 3 years of progressive experience in a related field
- or a 4-year degree and a minimum of 1 year of progressive experience in a related field
- previous supervisory responsibilities
- proficiency in Windows, company-approved spreadsheets, and word processing
- ability to communicate effectively both verbally and in writing with employees and guests
- capability to listen to, understand, and clarify concerns raised by employees and guests
- multitasking and prioritizing departmental functions to meet deadlines
- attentive, friendly, courteous, and service-oriented approach in all encounters
- adherence to Highgate Hotel Standards including personal appearance and grooming
- ability to implement solutions by identifying problem areas
- effective problem handling and evaluation of complex information from various sources
- ability to maintain confidentiality of information
Job Duties
- Assist the Director and Assistant Director of Front Office with managing the Front Office operation
- provide support to other departments in the hotel such as Food & Beverage, Housekeeping, and Engineering
- provide strong lobby presence to assist front desk agents and guests
- provide all aspects of shift coverage in Food & Beverage operations as needed
- balance the hotel room type inventory
- ensure all areas of the lobby, Mezzanine level, and Food & Beverage operations meet Paramount standards including cleanliness and signage
- monitor and action Nor 1 upsell program
- handle guests' special requests and customer complaints during shift
- perform all front desk duties and responsibilities
- investigate and handle complaints, disturbances, and emergencies during shift
- manage employee payroll, track attendance with ADP, time edits, and conduct call-arounds for overtime
- coach, train, counsel hourly associates, and administer discipline as needed
- perform some Night Audit functions and produce Night Audit reports
- prepare, copy, and distribute reports as required
- attend and contribute to periodic meetings to maintain favorable working relationships and promote productivity
- attend all hotel required meetings and trainings
- participate in Manager on Duty coverage as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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