Operations Manager

Corpus Christi, TX, USA|Onsite

Job Overview

Compensation

Salary

Range $33,900.00 - $64,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee training and development

performance bonuses

Employee wellness programs

Job Description

Highgate is a leading real estate investment and hospitality management company, overseeing more than $15 billion in assets globally. With a diverse portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a key innovator in the hospitality industry over the past 30 years. The company excels in managing all phases of the property lifecycle, from initial planning and development to recapitalization and disposition. Highgate's expertise spans a wide range of hotel brands, including bespoke lifestyle brands, established legacy brands, and independent hotels and resorts, all featuring contemporary programming and advanced digital strategies. Utilizing state-of-the-art revenue management tools, Highgate anticipates market trends to drive performance and maximize asset value. The company is supported by a seasoned executive team and operates worldwide, making it a trusted partner for both ownership groups and major hotel brands. For more information, visit www.highgate.com.

The Homewood Suites Corpus Christi, located at 5201 Crosstown Expressway/SH 286 in Corpus Christi, TX, is seeking an Operations Manager. This role is critical in enhancing hotel productivity and operational efficiency. The Operations Manager will work closely with the Director and Assistant Director of Front Office to manage and support front office operations while also collaborating across departments such as Food & Beverage, Housekeeping, and Engineering. The position requires a strong presence in the lobby to assist front desk agents and ensure all service areas meet Paramount standards, including cleanliness, guest access control, and signage.

In addition to front office responsibilities, the Operations Manager will oversee shift coverage in Food & Beverage operations, balance room inventory, monitor upselling programs, handle customer complaints, and perform night audit functions. They will also manage employee payroll, attendance, and overtime communications, while coaching and training hourly associates with disciplinary actions as necessary. The role involves preparing and distributing various reports, responding to special guest requests, and actively participating in staff meetings and training sessions to boost morale, productivity, and efficiency. The ability to multitask, communicate effectively, and handle emergencies or disturbances during shifts is essential. This position may require long working hours and demands a hands-on approach to maintaining high standards and operational excellence at the hotel.

Job Requirements

At least 5 years of progressive experience in a hotel or related field
previous supervisory responsibilities
proficiency in Windows, spreadsheets, and word processing
ability to work long hours
able to exert up to 10 pounds of force occasionally and negligible force frequently
effective verbal and written communication skills
strong listening and clarifying skills
ability to multitask and prioritize
maintain regular attendance as required
maintain professional personal appearance including wearing nametags
comply with Highgate Hotel Standards and regulations
problem-solving skills
ability to evaluate complex information
maintain confidentiality
perform other duties as requested by manager

Job Qualifications

At least 5 years of progressive experience in a hotel or related field
previous supervisory responsibilities
proficient in Windows, company approved spreadsheets and word processing
strong verbal and written communication skills with all levels of employees and guests
effective listening and problem-solving abilities
ability to multitask and prioritize departmental functions
attentive, friendly, courteous, and service-oriented manner
maintain compliance with Highgate Hotel Standards including appearance and attendance

Job Duties

Assist the Director and Assistant Director of Front Office with managing the Front Office operation
provide support to other departments in the hotel such as Food & Beverage, Housekeeping, and Engineering
provide strong lobby presence to assist front desk agents and guests
provide all aspects of shift coverage in Food & Beverage operations as needed
balance the hotel room type inventory
ensure all lobby, Mezzanine level, and Food & Beverage areas meet Paramount standards including cleanliness and signage
monitor and action Nor 1 upsell program
handle guest special requests and customer complaints during shift
perform all front desk duties and responsibilities
investigate and handle complaints, disturbances, and emergencies during shift
manage employee payroll, track attendance via ADP, conduct call-arounds for overtime as needed
coach, train, and counsel hourly associates and administer discipline
perform night audit functions and produce related reports
prepare, copy, and distribute reports as required
attend and contribute to periodic meetings and required trainings
participate in Manager on Duty coverage as required