Operations Manager

Level99 is an innovative entertainment venue tailored for adults, offering an expansive playground complete with over 50 life-sized mini-games. These games range in duration from one to four minutes and are designed for small groups of two to six players who work together to dodge obstacles, solve puzzles, and tackle real-world challenges. Located in multiple cities including Natick, MA, Providence, RI, and Tysons, VA, with new locations opening soon in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC, Level99 provides a dynamic, immersive experience that emphasizes fun, engagement, and social interaction.

Each ticket to Level99 facilitates access to all available games, including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt, providing a wide variety of activities for guests. The venue records players' progress during each visit, allowing them to earn rewards and compete on a leaderboard, enhancing motivation and guest engagement. In addition to gaming, Level99 also features a full-service bar and an award-winning restaurant known for scratch cooking, a selection of local craft beers, and handmade cocktails. The venue includes various dedicated event spaces to accommodate private and corporate events. Backed by Act III Holdings and led by Ron Shaich, the founder of Panera, Level99's team has vast expertise drawn from entertainment giants like Walt Disney Imagineering, ensuring that guests receive top-notch service and memorable experiences.

The Venue Operations Manager role at Level99 is essential to the daily management and long-term success of the venue. This position plays a crucial leadership role, supporting both team members and guests by embodying the company’s vision and values. The manager collaborates across Food & Beverage, Merchandise, and Entertainment departments to ensure seamless operations and a superior guest experience. This position involves rotating responsibilities across different departments over time, fostering a comprehensive understanding of venue operations and developing a well-rounded management skill set.

The role requires a hands-on leader who is comfortable working alongside team members in a fast-paced environment while maintaining focus on operational excellence, quality standards, and performance metrics. Managing staffing, inventory, compliance with regulations, and daily cash operations are some of the responsibilities handled by the Venue Operations Manager. The role also includes administrative duties such as hiring, training, scheduling, and coaching team members to promote growth and empowerment within the workforce. A deep knowledge of the entertainment offerings, food and beverage menus, and company vision is vital.

The Venue Operations Manager is expected to uphold Level99’s cultural values by hiring and developing staff members who reflect these principles. This leader must facilitate effective communication, manage change initiatives, ensure safety and compliance, and drive continuous improvements in venue operations. The role demands flexibility in scheduling, the ability to perform physically demanding tasks, and excellent interpersonal and organizational skills. An upbeat, energetic attitude with a passion for creating meaningful, joyful experiences for guests aligns well with Level99’s dynamic team culture.

This is a full-time position offering a unique opportunity to engage with a growing entertainment company renowned for its innovative approach to interactive gaming and hospitality. Candidates with a genuine enthusiasm for team leadership, customer service, and operational management in an entertainment or hospitality setting will find this role rewarding and impactful.