Operations Manager

Residence Inn by Marriott is a leading brand in the extended-stay hotel industry, designed to help guests thrive during long stays by providing spacious suites equipped with full kitchens and the comforts of a modern home. As part of Marriott International, one of the world’s premier hospitality companies, Residence Inn delivers exceptional service to business and leisure travelers seeking a home away from home experience. Marriott International is renowned for its inclusive and diverse work environment, valuing the unique backgrounds, talents, and experiences of its associates. The company is committed to equal opportunity employment, fostering a welcoming workplace that celebrates diversity and prohibits discrimination on any protected basis, including disability and veteran status. The Residence Inn brand emphasizes a culture of teamwork, legendary service, and personalized attention to the unique needs of long-stay guests, ensuring every visitor enjoys a memorable and satisfying stay.

The Management role within the Rooms and Guest Services Operations at Residence Inn by Marriott located in Ormond Beach, Florida, plays a pivotal role in supporting all operational departments including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. This full-time, onsite management position offers an hourly wage ranging from $25.96 to $33.17 with eligibility for bonuses, reflecting the importance of the position in enhancing guest satisfaction and maximizing financial performance. The manager is responsible for ensuring that operational standards and procedures are rigorously followed while leading a specific team and collaborating closely with management to meet or exceed property goals. This role is integral in driving the success of the hotel’s operational departments through strategic leadership, effective staff management, and a strong commitment to quality service.

In this capacity, the manager provides critical support to the operations team by aligning team goals with overall business objectives, tracking guest satisfaction metrics, addressing areas requiring improvement, and fostering an environment where employees are equipped and motivated to meet expectations. The manager leads by example, demonstrating confidence, enthusiasm, and a dedication to exceeding guest needs and expectations. Furthermore, the manager supports property operations by adhering to property-specific recovery plans, publishing guest satisfaction results promptly, managing employee concerns proactively, and maintaining open communications regarding goals and outcomes. Regular one-on-one meetings with staff are conducted to ensure alignment, motivation, and clarity of expectations.

This role involves active participation in managing the guest experience by providing excellent customer service, being approachable and readily available to guests, and ensuring all team members meet or exceed hospitality standards. The manager also plays a significant role in managing profitability by assisting in annual quality audits alongside general management and regional directors, maintaining key control programs, and understanding financial statements and sales reports. Additionally, human resources responsibilities include interviewing candidates, assisting with hiring decisions, receiving hiring recommendations, and ensuring comprehensive orientation for new team members.

Working at Residence Inn by Marriott offers an opportunity to be part of a global team committed to delivering exceptional service and creating a workplace where associates can do their best work, find purpose, belong to a community, and grow to become the best version of themselves. The role promises professional growth, a supportive work culture, and the chance to impact the guest experience positively while contributing to the overall success of the hotel.