Operations Manager

Residence Inn by Marriott, a renowned brand under Marriott International, is focused on providing exceptional long-stay experiences for both business and leisure travelers. This brand is well-known for its spacious suites equipped with full kitchens, offering guests the comforts of home even during extended stays. Residence Inn distinguishes itself through a service culture that emphasizes personalized attention and building meaningful relationships, ensuring that guests not only feel comfortable but also thrive throughout their stay. As part of Marriott International, Residence Inn benefits from being associated with a global leader in hospitality, recognized for its dedication to quality, innovation, and a diverse, inclusive work environment. Marriott International prides itself on equal opportunity employment, valuing the rich tapestry of cultures, talents, and experiences of its associates while maintaining a strict non-discrimination policy on any protected basis—including disability and veteran status or other legally protected categories.

The role being offered is a full-time management position based at Residence Inn located at 600 W Swedesford Rd, Berwyn, Pennsylvania. The compensation ranges between $54,000 and $69,000 annually, with eligibility for a performance bonus. This position involves assisting in the execution and oversight of all hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The core responsibility is to lead and manage operational teams, ensuring the delivery of exceptional guest service, fostering a positive work environment, and optimizing financial performance within those departments.

This leadership role demands a strong commitment to teamwork and continuous improvement. The individual will support and motivate the team, helping them understand and exceed evolving guest needs and expectations. They will ensure that all hotel procedures and standards are meticulously followed, contributing to enhanced guest and employee satisfaction. Part of the role also includes conducting regular performance reviews, communicating goals effectively to staff, and maintaining open lines of communication to address any employee or guest concerns proactively.

The successful candidate will be actively involved in managing property operational functions such as scheduling, productivity tracking, quality audits, and ensuring compliance with key control programs. Their influence will stretch across various facets of the property, guaranteeing smooth and efficient operations. Additionally, they are responsible for managing profitability by analyzing financial and sales reports, identifying areas for cost reduction and improvements, and directly supporting human resource efforts, including interviews, hiring decisions, and orientation of new team members.

This role requires a leader who leads by example with confidence, enthusiasm, and professionalism, extending the highest level of courtesy to both employees and guests alike. The candidate will work closely with hotel management to help achieve or exceed property goals related to guest satisfaction, productivity, and financial performance. Residence Inn by Marriott offers a vibrant, supportive environment where employees can thrive, grow their careers, and deliver stellar experiences for guests.

Joining Residence Inn is more than just a job; it is a chance to be part of a global hospitality community committed to excellence, inclusion, and mutual respect. Candidates who thrive in dynamic, guest-focused environments with a passion for hospitality and leadership will find this role highly rewarding and an excellent opportunity to contribute meaningfully to Marriott International's continued success and reputation for quality. This role is suited for someone with prior experience in guest services, front desk, housekeeping, or related fields, who is eager to take on leadership responsibilities and drive operational excellence in a team-oriented setting.