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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $35.58
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional Development
Job Description
Residence Inn by Marriott Long Beach is part of Marriott International's portfolio, dedicated to providing an exceptional hospitality experience focused on long-stay guests. The hotel offers spacious suites equipped with full kitchens, creating a comfortable and home-like environment for both business and leisure travelers. Located at 4111 E Willow St, Long Beach, California, this establishment combines the comforts of modern living with the attentive service Marriott is known for. As a brand, Residence Inn emphasizes a culture of teamwork, personalized service, and a commitment to helping guests thrive during extended stays. Marriott International itself is recognized globally for fostering inclusive... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping or related professional area
- OR two-year degree from accredited university in related major
- Two years experience in guest services, front desk, housekeeping or related professional area
- Ability to lead and motivate a team
- Strong communication skills
- Availability to work full time
- Ability to perform operational duties
- Knowledge of hospitality standards
- Customer service orientation
- Ability to handle multiple tasks and priorities
Job Qualifications
- High school diploma or GED with four years experience in guest services, front desk, housekeeping, or related field
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years related experience
- Demonstrated leadership skills
- Strong communication and interpersonal skills
- Ability to manage multiple departments and staff
- Proficiency in guest satisfaction and operational procedures
- Knowledge of hospitality industry standards
- Ability to analyze financial and performance reports
- Experience with scheduling and team development
- Customer service excellence
- Proactive problem-solving skills
Job Duties
- Ensures goals are translated to the team related to guest tracking and productivity
- Understands employee and guest satisfaction results and communicates action plans
- Assists in ensuring team capabilities meet expectations
- Leads by example demonstrating confidence, energy and enthusiasm
- Assists employees in exceeding guest expectations
- Follows property specific recovery plans
- Publishes guest satisfaction results timely
- Takes proactive approaches dealing with employee and guest concerns
- Communicates goals and results with employees
- Meets semiannually with staff on one-to-one basis
- Assists and teaches team scheduling against guest and occupancy goals
- Performs hourly job functions as needed
- Provides excellent customer service by being readily available and approachable
- Responds timely to customer service requests
- Ensures team members meet hospitality requirements
- Assists in performing annual Quality audit
- Ensures key control program is maintained
- Understands financial statements and performance data
- Interviews and assists in hiring decisions
- Ensures thorough orientations for new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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