Operations Manager

Residence Inn by Marriott Long Beach is part of Marriott International's portfolio, dedicated to providing an exceptional hospitality experience focused on long-stay guests. The hotel offers spacious suites equipped with full kitchens, creating a comfortable and home-like environment for both business and leisure travelers. Located at 4111 E Willow St, Long Beach, California, this establishment combines the comforts of modern living with the attentive service Marriott is known for. As a brand, Residence Inn emphasizes a culture of teamwork, personalized service, and a commitment to helping guests thrive during extended stays. Marriott International itself is recognized globally for fostering inclusive work environments where diverse backgrounds and unique talents are celebrated, offering equal employment opportunities without discrimination based on protected characteristics. The company promotes growth, learning, and the chance to belong within an inspiring global team dedicated to excellence in hospitality.

The position available is a management role within the Rooms and Guest Services Operations category, reporting to the property's leadership team. This full-time management role is based onsite, with a pay range of $28.35 to $35.58 per hour and eligibility for bonuses, reflecting Marriott's commitment to rewarding strong performance. The role supports the successful execution of operations across multiple hotel departments, which may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The candidate will be responsible for overseeing team members, ensuring that operational standards and procedures are upheld, and working towards enhancing guest and employee satisfaction while maximizing the financial performance of the departments. This leadership position requires a hands-on approach to managing departmental goals, supporting staff productivity, and maintaining high standards of hospitality service.

Key responsibilities in this role involve translating property goals into actionable plans for the team, understanding and addressing both guest and employee satisfaction metrics, coaching employees to meet evolving guest expectations, and exhibiting leadership qualities such as confidence, energy, and enthusiasm. The manager is expected to assist with scheduling to align with guest and operational demands and perform hourly job functions as necessary to support the team. Additionally, the role includes proactive communication of goals and results, conducting one-on-one meetings with staff, and addressing employee concerns professionally and promptly to foster a positive work environment.

The position also entails managing property-specific operational functions, including following recovery plans, publishing guest satisfaction results in a timely manner, interacting courteously with employees and guests, and ensuring that hospitality requirements are consistently met or exceeded. Profitability aspects are also part of the job, requiring the manager to assist with annual quality audits, maintain key control programs, and analyze financial and performance data for informed decision-making. Human resources duties include participating in hiring processes, orienting new staff thoroughly, and supporting overall team development.

This role offers an excellent opportunity to join a renowned hospitality brand with a supportive culture that values employee growth, diversity, and delivering exceptional experiences to long-stay guests. If you seek a dynamic career in hotel management with Marriott International at Residence Inn Long Beach, where you can contribute to and thrive in a collaborative, guest-focused environment, this position is ideal for you.